How exactly do you resolve non delivery of SL marketplace orders please?

[Nad Gough]

****RESOLVED - Seller contacted me - but this still needs an answer of how to deal with this problem if communication with seller fails - thank you*****

In my cart on Feb 27 were 8 items, 2 were gifted to someone else, and the rest to me. My friend got the 2 gits. I have not received my items. I have contacted the creator by notecard twice (with full details including order number and items) and by IM twice. The last attempt today, the person was online and did not answer me. I can find nowhere to resolve this or to have my lindies returned (now, due to the non-response a preferable option - though not a must do demand.) I have made no demands, only this notecard content (twice):

 

 

The part of this order that was "gifted" was delivered to the recipient, Jodi Perkins. The remainder of the order due to me has not been received.

Dear Nad Gough,

Thank you for your recent purchase. Please find your purchase details below:

Order number: 8421051

Purchased using: L$

*************************

  Item: **GizzA** Wild Jeans Snake

  Quantity: 1

  Price: L$200

  Item: **GizzA** Western Shirts Plaid Red

  Quantity: 1

  Price: L$150

  Purchased as a Gift for: Jodi Perkins

  Thought you might like this :)

  Item: **GizzA** StripSports PinkBlue

  Quantity: 1

  Price: L$150

  Purchased as a Gift for: Jodi Perkins

  from Nad

  Item: **GizzA** Retro SilverFlower Shirt

  Quantity: 1

  Price: L$200

  Item: **GizzA** Biker Leather Pants / Silver

  Quantity: 1

  Price: L$200

  Item: **GizzA** Tirbal Shirts Black

  Quantity: 1

  Price: L$200

  Item: **GizzA** Grey Lines Long Sleeve Shirts

  Quantity: 1

  Price: L$200

  Item: **GizzA** Dotty Shirt Olive

  Quantity: 1

  Price: L$250

Order total: L$1,550

The part of this order that was "gifted" was delivered to the recipient, Jodi Perkins. The remainder of the order due to me has not been received.
Dear Nad Gough,
Thank you for your recent purchase. Please find your purchase details below:
Order number: 8421051Purchased using: L$
*************************
  Item: **GizzA** Wild Jeans Snake  Quantity: 1  Price: L$200
  Item: **GizzA** Western Shirts Plaid Red  Quantity: 1  Price: L$150  Purchased as a Gift for: Jodi Perkins  Thought you might like this :)
  Item: **GizzA** StripSports PinkBlue  Quantity: 1  Price: L$150  Purchased as a Gift for: Jodi Perkins  from Nad
  Item: **GizzA** Retro SilverFlower Shirt  Quantity: 1  Price: L$200
  Item: **GizzA** Biker Leather Pants / Silver  Quantity: 1  Price: L$200
  Item: **GizzA** Tirbal Shirts Black  Quantity: 1  Price: L$200
  Item: **GizzA** Grey Lines Long Sleeve Shirts  Quantity: 1  Price: L$200
  Item: **GizzA** Dotty Shirt Olive  Quantity: 1  Price: L$250
Order total: L$1,550

 

[Irene Muni]

You can fill a Support Ticket (from https://support.secondlife.com/?lang=en-US ) Use as ticket type Marketplace > Failed Marketplace Delivery

[Peewee Musytari]

Irene is correct, submit a Ticket and you will get redelivery. I would also suggest that take out the people`s names from your post so that you don`t get into trouble for that. :smileywink:

[Darren Scorpio]

It is best to refrain from using the shopping cart. Most failed deliveries tend to occur when using the shopping cart, it is best to just use the buy now button. 

Also keep in mind that in the case of failed deliveries the merchant is not paid by LL although LL has taken your money. Be aware that there is a Notice on your order history telling you this, the problem is most people are not aware of this. When you have a failed delivery, click on your name (while logged in to the marketplace) click on order history and then click on "view invoice" at the very top you will see a notice from LL in red letters telling you that the merchant has not been paid for the items and if delivery fails after 8 hours LL will refund your money, whether LL does indeed ever refund the money I don't know but the fact remains that the merchant does not get paid.