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Nad Gough

How exactly do you resolve non delivery of SL marketplace orders please?

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Irene is correct, submit a Ticket and you will get redelivery. I would also suggest that take out the people`s names from your post so that you don`t get into trouble for that. :smileywink:

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It is best to refrain from using the shopping cart. Most failed deliveries tend to occur when using the shopping cart, it is best to just use the buy now button. 

Also keep in mind that in the case of failed deliveries the merchant is not paid by LL although LL has taken your money. Be aware that there is a Notice on your order history telling you this, the problem is most people are not aware of this. When you have a failed delivery, click on your name (while logged in to the marketplace) click on order history and then click on "view invoice" at the very top you will see a notice from LL in red letters telling you that the merchant has not been paid for the items and if delivery fails after 8 hours LL will refund your money, whether LL does indeed ever refund the money I don't know but the fact remains that the merchant does not get paid. 

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