I can't get the viewers to work. If I can't use it, I want to cancel my account! How do I get help?

[Kay Earleno]

I can't get the viewers to work.  I reinstalled, still won't work.  If I can't use Second Life, I want to close my account. But I can't figure out how to do it.  How can I talk to someone?

 

[sirdarius42]

Canceling your account in sl because a veiwer wont work isnt much for an excuse

But you can get a veiwer at http://www.firestormviewer.org/downloads/ so that you will be able to log in.

[Madelaine McMasters]

Hi Kay,

We're residents, just like you. Lindens don't come here, and live chat support is only available to Premium members. Quite a few people are having problems with the latest version of the official viewer, and we can hope Linden Lab fixes that shortly. Until then, you could try using a third party viewer, rolling back to a previous version, or trying one of the Project Channel viewers.

Nalate's Urriah discusses the problem here...

http://blog.nalates.net/2014/11/11/second-life-main-viewer-failing/

Good luck!

[Lindal Kidd]

This is happening to a number of people.  Please uninstall and do a clean reinstall of the previous version.  Instructions here: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

If you did not save the previous version's installation file in your Downloads folder, try one of the many third party viewers.

Or you can try this version: http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.20.296355

And add your comments and any unique information you have, especially about your computer system and graphics card, at this link: https://jira.secondlife.com/browse/BUG-7783