Why, if I pay for a quarterly premium account, do I have a mere basic account and how do I fix that?

[Shasta Macbain]

Every three months I pay the price for a premium Second Life Account yet every time I log in I see a basic account. Shouldn't I get what I pay for? How do we fix this? 

[Rolig Loon]

Where are you looking?  When I look at my login page for SL, I don't see anything that tells me whether I have a Basic or a Premium account.  I'd have to go to my dashboard at secondlife.com >>> Account to see that information.  If you have checked there and the information is wrong, give the Linden Lab billing office a call. If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

[Madelaine McMasters]

Hi Shasta,

Do you get your weekly L$300 stipend? If so, you're a premium member.