Terms of Service

[Generalji]

I am getting an incomplete Terms of Service and Privacy Policy notice that cannot be completed and therefore will not let me log on.  

 

One suggestion has been to load another Viewer.  I filed a JIRA and was told that the Firestorm viewer 4.5 did not have a problem.  So, What?    We can only get 4.4.2 etc.  Taking the hint, I did a CLEAN REINSTALL of the current Firestorm Viewer and lo and behold, the TOS popup appeared in its entirety and I was able to accept and then log on.  

[Lacie Hancroft]

Me too... Last time this happened I logged in using the default viewer and everything worked. But this time none of the viewers are working for me.

[Rolig Loon]

You can usually beat that problem by scrolling down, as if you are really reading the TOS.  If not, then changing to a different viewer usually works.  We've noticed, too, that a lot of people who have this problem are using wireless.  You might try using a direct LAN cable to your router.

[Cheil Basevi]

none of that is working for me....none at all. is there anywhere on the website we can accept the TOS directly from our accounts?? if not, You guys should make that possible since this is a common and reoccuring issue.

[KarenMichelle Lane]

for Cheil ,

OK Do the following:

1) Reinstall SL again using the official version from Linden Lab. [be sure to do a clean install] Make sure to allow slplugin.exe permission to run if prompted by your firewall software. Also look at your firewall software and make sure that the SecondLife program library is exempted from real time scanning.

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life...

Here is the Windows 8 Manual System File cleanup procedure since it's not in the procedure above.

Windows 8
1.Using File Explorer -> Libraries / Computer / ( C: ) / Users /
2.Press the Continue button to get permission to obtain permanent permission edit this directory.
3.From the View drop-down menu option select Options & Change Folder & Search Options
4.Select the View Tab
5.Under the Hidden Files and Folders options click on the - O Show hidden files, folders & Drives radio button
6.Push the Apply Button then the OK button.
7.Open C:\Users\\AppData\Local and delete the contents of your Temp folder and the SecondLife folder.
8.Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
9.Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

2) Login using that Viewer, accept the TOS and wait for a complete Login and Inventory rebuild.

3) Afterwards, you may use any viewer you prefer but I recommend a clean install of that viewer as well following their instructions.