24 hours and still no delivery, When am i getting a refund?

[Metalcoldreaper]

i purchased yesterday quite alot of items during the lag, i havn't recieved them nor the refund that usually comes within 8 hours, its been just about 24 hours for a majority of those items.

 

When can i expect a refund for these as i cannot contact support, it continiously says its "Down"

[Charolotte Caxton]

They are guessing another 48 hours as of 8pm SLT the 9th. Please check the Grid Status for updates.

http://status.secondlifegrid.net

[Metalcoldreaper]

It is the 10th, 12:30am by SL time. All i want is a refund of my linden because i need some of this stuff i bought, the rest i do not need anymore after finding replacements.

[Ansariel Hiller]

Unreceived and accidentally discarded items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again.

If you accidentally discard an item, contact the merchant, explain what happened, and politely requestredelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't  "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash. 

[Metalcoldreaper]

It has been over 24 hours its over 30 now. I have asked the merchants and they say i have not paid for the items. Nothing has been sent to me and so on.

[Ansariel Hiller]

So you also did file a support ticket? Because if the merchant didn't receive any money, they cannot deliver you anything nor refund your money. You need to contact LL.

[Charolotte Caxton]

48 hours from 8pm on the 9th would be 8pm on the 11th. You can ask for a refund by submitting a Help Case, but they will probably tell you to wait it out.