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SL has recently started tanking my internet.


Atarashi Silvercloud
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When you ask a tech question include information about your computer and viewer. If the viewer will at least show the login screen, get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need.  To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post.

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When you ask a tech question include information about your computer and viewer. If the viewer will at least show the login screen, get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need.  To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post.

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"...

Could this be a modem problem? I know they do go bad over time and/or outdate

..."

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Yes.  Modems and routers tend to cause problems just as you discribe.  Both those devices are really rather rugged and last for years with little or no maintenance.  But what happens is that their purpose in "life" is to transfer data in both directions (to your computer and from your computer) which requires memory.......that memory (like all memory) is not purfect and has what is called memory leaks.  Somewhat of a bogus definition since what really happens is the memory is not completely released for use after it's used.........those small "leaks" add up over time when effectively reduces the amount of workable memory to be used (maybe that's what they mean by "memory leak").  That slows them down which shows up in SL as lag.  The common fix for that problem is to reboot them.  But since they don't have a shut down feature the way you reboot them is to unplug them from their electrical source for 3 to 5 minutes before plugging them back in.  Typically you will need to reboot your computer to re-establish the Inernet connection.  That rebooting dumps the memory so that you can start over again with all the memory the devices have.  Rebooting your modem and router probably is necessary every once in a while (maybe as often as once a week or as seldom as once every 6 months).  When you experience subtle changes in your connection try the rebooting trick.......you'll be surprised at how often your problems go away.

One note on a router (if you have one).  Even if you are connected to your router via an Ethernet cable most (practically all) routers are wireless capable.  A very good trend for the more recently manufactured routers is that they are "locked down" by default.  But just a year or so ago that default was wide open..........any one within reception range of the router can connect to your Internet without any problems (just "connect" and they have free access to everything you have access to on the Internet).   If you have an older router you need to dig up that manual (or call their tech support) and "lock it down".  That also could be at the root of your problem..

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Hi Atarashi Silvercloud- My name is Shannon and I am with Suddenlink.  I am sorry to hear you are having trouble with your internet service and would be happy to help resolve the issue.  Please feel free to email me at shannon-AT-suddenlink-DOT-com. Thanks!

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