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I cancelled my premium account but was billed again for land tier 5.00 today.


starladustangel
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I cancelled my premium account last week. I did not have time to login anymore due to real life concerns.  I was paying 9.99 monthly for premium plus 5.00 for land.  It billed each month on the 13th.  I cancelled on the 7th.  This morning I get an email and I was charged 5.00 for land tier again. I was not charged for premium.  I login to the website and it will not let me cancel the land tier fee without subscribing to premium again which I am not going to do. You have to be a premium account to have land I thought so it is really crazy that it billed me again.  I tried to call customer support more than once today but cannot get through.What can I do?

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Hello,

you can't do much more than what you already attempted to. Concact billing support:

https://support.secondlife.com/billing-support/

Billing Support Phone Numbers

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

The Linden Lab Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
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Uh-oh.  When you cancel a Premium account, you need to be sure that you reduce your tier level to zero.  Try calling the Billing office and explaining the situation.  If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers 24/7:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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http://community.secondlife.com/t5/English-Knowledge-Base/How-to-contact-customer-support/ta-p/739385

 

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
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Star,

Your cancellation was processed according to the lack of charge on the Premium Fee. I'm guessing the $5.00 charge was to pay for your peak land ownership this month. Remember even if you abandon a parcel, you are charged for the highest tier level you achieved the current billing period. Since you canceled on the 7th, the current land tier renewal period still needed to be paid for. That would have been the charge on the 13th.

Did you also remember when you abandoned the land to reset your land tier back to the zero value? You did abandon the land, yes?

https://secondlife.com/my/account/landfees.php?lang=en-US

If still worried please contact support at one of the numbers posted three times already. :)

 

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