Crash log

[HiddenGrey]

I installed SecondLife onto my laptop, it plays other games fine like WoW etc but everytime I try and boot up Second life, a box comes up named Crash Logger and then shuts off, I have tried re installing and the same happens for pheonix etc.

[Knowl Paine]

Are you using a wireless connection?

Try adding a wire from the PC to the modem.

Does your PC meet the minimum system requirements?

Are the graphic card drivers up to date?

 

http://community.secondlife.com/t5/English-Knowledge-Base/System-Requirements/ta-p/1327203

 

use Options, to edit your answer

[HiddenGrey]

I am using wireless but it is a good wireless connection, I have done it wireless before on a previous laptop a long time ago, It is fully up to date and my laptop is above the minimum requirements. I am lost

[Knowl Paine]

Can you try to add a wire, just to test it?

[Knowl Paine]

Is it possible that a Crash Log is trying to be sent, trying to open a new window, and that is what is crashing you? Is SL crash logger showing in your computer's firewall allowed access list?

[HiddenGrey]

Plugged in and still the same problem...

[Knowl Paine]

Quote from Resident Helper Rolig:

 

You may have either a corrupted viewer or corrupted user settings files. That's especially possible if you have been using more than one viewer recently and they have been sharing some files. The wisest thing to do is a clean reinstall, not simply downloading and reinstalling the same viewer again. User settings files persist after a reinstall unless you wipe them out deliberately. These instructions >>> http://wiki.phoenixviewer.com/fs_clean_reinstall <<< are written for Firestorm users but apply to any of the viewers with very small and obvious modifications.

[MartinRJ Fayray]

In case you don't meet the system requirements you can still use Radegast viewer, it's the only viewer with optional 3D graphics for desktop computers, and can be run on almost every desktop system: http://radegast.org/wiki/Radegast_Download

[Peggy Paperdoll]

A wireless connection that worked a long time ago (or 15 minutes ago) may not work at all now. Wireless connections require the data to be modulated on some RF signal that is transmitted from a transmitter to a reciever (both your router or modem and your computer wireless adapter are what is known as "transcievers".....the both transmit and recieve radio frequencies or RF). That RF signal is wide open to interference. Things like a new cell tower erected 15 miles from your location, someone walking pass your house suddenly finds an unsecured WiFi (your router), your neighbor got a new garage door opener with a wireless transmitter, or that brand new, 4 handset phone system you got for Christmas. I could go on and on on the possibilities but anything that is also wireless within your router's or computer's reception range can (and often does) interfere with your connection to the Internet.....and it does not matter if your wireless connection is the best that ever was, interference is interference and it will effect the best of the best. That's why wireless connections for SL is highly discouraged.

[Rolig Loon]

You may get a crash logger message if the installed version of your viewer has been damaged, or if your computer is incapable of supporting a Second Life viewer.

If your installation has been damaged, then you have to completely remove all traces of the installation before downloading and installing again. Do not simply overwrite the previous files or use your computer's default Uninstall function.  Otherwise, the new installation will inherit the flaws.  Please see here for instructions >>> http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231 .