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LL erroneously deletes Island, no way to get real time help?


JPSavini Gloom
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ACK!  That's terrible.  Concierge service does still exist, but you may have lost access to it if LL thinks that you no longer own a sim.  Give it a try, though:

Concierge Support Phone Numbers

Toll-Free (US/Canada)

877.236.0711

Long Distance

703.286.2738

8am to Midnight PST, M-F; and 8am to 8pm PST Saturday and Sunday

Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646

If that doesn't work for some reason, you can at least try the normal LL Billing Office >>>  (US/Canada): 800-294-1067

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ACK!  That's terrible.  Concierge service does still exist, but you may have lost access to it if LL thinks that you no longer own a sim.  Give it a try, though:

Concierge Support Phone Numbers

Toll-Free (US/Canada)

877.236.0711

Long Distance

703.286.2738

8am to Midnight PST, M-F; and 8am to 8pm PST Saturday and Sunday

Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646

If that doesn't work for some reason, you can at least try the normal LL Billing Office >>>  (US/Canada): 800-294-1067

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When you were in contact with Linden Lab in regards to eliminating 2 regions from your educational Estate, you did state this clearly and up front to them using the open case system - yes? You should have received case updates for each island you were giving up.

Make sure to send these emails and/or case updates in as attachments when you open a support case to get your two remaining regions returned and restored to their last backup state.

https://support.secondlife.com/create-case

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