JPSavini Gloom

Educational institution, owned 4 islands. When LL decided to eliminate the educational discount, we had no choice but to give up 2 of our islands (months ago). LL just recently got around to deleting the islands, but it looks like they also deleted one that has been paid for in advance (renewal date March 2013). Concierge service seems to have gone by the wayside, and any other form of live chat is gone as well. Any suggestions on getting LL's attention? Have already submitted a ticket, no change in status other than "New".