cannot connect socks5 proxy server

[Brock Ferryhill]

a friend connat log into SL... the error message she gets is "cannot connect socks5 proxy server"... any suggestions?

[Rolig Loon]

Second Life allows you to configure two types of proxy servers in order to route three distinct types of traffic necessary for connecting to and properly experiencing Second Life.

To access the Proxy Settings window:

1. Choose Me > Preferences from the top menu bar.
2. Click the Setup tab of the PREFERENCES window.
3. Click the Adjust proxy settings button to open the Proxy Settings window.

The SOCKS proxy is responsible for routing UDP traffic (and potentially "other" HTTP traffic) between Second Life and resources outside your closed network. If you are on a closed network, such as at a school or corporate office, you must configure a SOCKS proxy in order to connect to Second Life.  You will need to consult with your local IT staff to get the information you will need to complete the process below.

To configure a SOCKS 5 proxy for UDP traffic in the Proxy Settings window:

1. Check Use SOCKS 5 Proxy for UDP traffic
2. Enter the SOCKS 5 proxy's network address and port number in the SOCKS 5 Proxy: and Port number: fields, respectively.
3. If your SOCKS proxy does not require authentication, you're done!
   • If your SOCKS proxy does require authentication, choose the Username/Password radio button under SOCKS Authentication and enter your user name and password in the marked fields.

[Baloo Uriza]

Is there a socks5 proxy on your friend's network?  If not, then disable this setting as it won't work.  If so, and the socks5 proxy settings are correct, then the proxy is not configured to allow connections to SL. If it's something like a college dorm network or other residential network, odds are good that they can request that these connections are allowed.  Otherwise, probably not.  If you're not sure if you need this enabled or not, odds are very good that disabling this will fix it.