why is my purchase taking forever to be delivered?

[Belinausk]

Should it really take several hours to receive my purchases? I bought two things from the marketplace from different merchants and that's been hours ago.

[Rolig Loon]

It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, so don't panic yet.  Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it. This part has nothing to do with Magic Boxes, so it will continue to be a problem even with the new system.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

[PeterCanessa Oh]

No in theory it shouldn't take several hours but in practice it often does, or longer.  Or fails completely.  Or you get something else instead of what you thought you'd bought because the listings are scrambled.  But then if you do get anything delivered the merchant may well not get paid anyway.  Welcome to Linden Lab's marketplace, about the only thing you can rely on is that it'll take your money.

[ShibariKate]

this happened to me a few times.

 

wait about 8 hours and try contacting the merchants directly and let them know you did not receive your items. make sure to give them the info from your order history and 95% of the time, they are very good and quite helpful about it.

 

if after 24 hours, there has beenn no resolved by contact or delivery, log a support ticket right away and you'll get a redelivery set up once support gets to the ticket, which can take up to a few days.