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Lab Gab is a talk show about the virtual world of Second Life. Join our host, Strawberry Linden on Friday, April 22nd at 9am PT as she speaks with Boston Blaisdale.
Boston is a popular YouTuber that has been creating informative Second Life Tutorials and fun shopping and fashion related videos for over a year. Subscribe to his YouTube Channel to see his work and tune in on Friday to learn more about him.
Lab Gab will be streamed to the Second Life YouTube Channel, Facebook Page, LinkedIn Page, and Twitter.
For full episodes of Lab Gab, click over to the Lab Gab YouTube Playlist.
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ByteDreams Slade is starting the week with an iconic look! Follow her on Flickr for more style inspiration.
For a chance to have your image featured as the Second Life pic of the day, submit your work to the Official Second Life Flickr Group, but don't forget to read the rules!
Connect with Second Life on Social Media:
Instagram | Facebook | Twitter | YouTube | Flickr | Pinterest | TikTok | Reddit | LinkedIn- Read more...
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We will be performing an update to the Second Life Login service on Monday, April 11th beginning at approximately 9:00 AM PDT and expected to complete before 10:00 AM PDT. Viewer logins will be unavailable for a portion of this maintenance period.
This update includes a fix to new device email notifications for newly created accounts, performance improvements for the viewer login handshake, and improvements to metrics and diagnostics for our internal tools. Most of these changes are behind the scenes and should not change the login experience for Residents once the maintenance is completed.
If you experience viewer login issues during the deployment window, please wait and try again later. Keep an eye on the Second Life Status Blog for updates. Thank you for your patience!
UPDATE: The maintenance is now completed.
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The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.
Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).
Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services. All are welcome.
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Hi Everybody!
I would like to introduce a new member of the Linden Support team, Boxy 5000.
Boxy 5000 is a virtual assistant/support bot trainee.
But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot.
We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000!
But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away.
The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)
Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request.
Boxy has uses for all residents, from early adopters to fresh new faces.
For new and more casual residents Boxy is available to help them find the support they need.
For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!
Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries.
We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes.For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.
The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.
Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.
Boxy 5000, it’s advanced…
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Happy Wednesday!
We’re writing to remind everyone that we’ll be holding our monthly Web User Group meeting today at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects and our near future plans for our web properties. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there!
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