All Second Life® accounts have both a Linden dollar balance and a US dollar balance. You can see both balances in the Linden Dollar Summary on your Account page at secondlife.com.
When you have a new Second Life account, your US dollar balance is $0. You can increase your US dollar balance by selling L$ on the LindeX. In rare circumstances, you might also receive a US$ credit from Linden Lab. The L$ can be used to make purchases inworld or on the Second Life Marketplace; the US$ can be used for other purposes related to your account.
You can put your US dollar balance to work in several ways, explained below.
When you pay your premium membership fee, land use fees, private estate fees, buy Linden dollars or buy a Private Region, Linden Lab charges your US dollar balance. If your US dollar balance does not cover your expenses, all available US$ credit is applied to the fee. Then we charge the remainder via your preferred payment method. (Bill the full amount to your payment method by clicking "DON'T USE" next to your USD balance.) If you make enough Linden dollars, you can sell them on the LindeX to increase your US dollar balance. Some Residents' premium accounts pay for themselves!
Update: The process-credit requirements have changed as of August 2013. Please read the updated text carefully and adjust your requests accordingly.
Net proceeds from your sales of Linden Dollars remain as credit on your Second Life account, and this credit is automatically applied to your account fees as described above. If you do not wish to apply your Linden Dollar sales proceeds to your fees, you may withdraw this portion of your account credit through a real-world payment. (See Process Credit) Note that you may only process credit due to net proceeds from sales of Linden Dollars. Purchases of account credits and credits due to gift codes or other promotional account credits are nonrefundable, and may not be processed as a payment to you.
You must be in full compliance with our Terms of Service to receive any payment through the credit payment process. This includes, without limitation, the requirement to have accurate and complete registration information, including verifiable billing information.
How can I withdraw USD credit from my account balance?
You may choose to withdraw your US dollar balance via PayPal or bank wire. This is known as a process-credit request, because you are requesting to process credit from the Second Life system to your real-world account.
|Note: Use a bank wire only under the following circumstances:
For instructions on setting up wire transfer payments, see Setting up process credit payments through a wire transfer.
Depending on which withdrawal option you choose, you may be subject to fees and minimum withdrawal amounts.
How do I select a payout method?
When you request to process a credit from Second Life to your real-world account using the new system, you will be required to choose a payout method.
To place a process-credit request to PayPal, you will need to select your PayPal email address from the request form. The form lists the PayPal account(s) you currently have on file at secondlife.com, as well as the PayPal account that you used for process-credit requests (if you have made previous requests in the old process-credit system).
Choose one of the existing accounts, or add a new PayPal account as a payment method. Then select it by clicking the button with a pencil icon on it. This will be set as your default payout method going forward, but you can change it later if you like.
|Note: If you change your payout method, we may require additional information to verify your identity before we process the request. This verification is for your security.|
Can I send funds to someone else's PayPal account?
Process-credit requests must be sent to a PayPal account that you control. They are not meant to be used to pay someone else.
Is there a minimum or maximum amount?
The minimum process-credit amount allowed is $10, plus any fees. The maximum amount per transaction is $9,999 minus fees. If necessary, you can process a larger amount over multiple smaller transactions.
If you are permanently closing your account, you may request a withdrawal of the full US dollar balance, even if it is less than $10. This is the only circumstance where the $10 minimum does not apply. To begin this process, please contact Support for assistance.
How much does it cost to process credits?
There is a fee per process-credit transaction. Currently it is $1 per request; however, fees may change in the future. Fees are subtracted from the amount you enter in the form, so you will receive less than that amount in your PayPal account. You can save on fees by processing larger amounts less frequently.
How long does it take to process credits?
Process-credit requests can take up to five (5) business days (Monday-Friday, not including U.S. holidays) to be completed and sent to your PayPal account.
For requests made for bank wires, processing time is 15 business days. International wire transfers may take longer.
We strive for quick turnaround; however, holidays and the volume of transactions can affect processing times. Improvements to the system are intended to reduce the processing time for most requests by the end of 2013.
How can I check on my previous and pending requests?
To view a full history of your process credit transactions, see the Process Credit History page. Any recent requests that have yet to be sent to PayPal will say "processing" next to the timestamp. If the request looks to have been completed, but you haven't received funds in your PayPal account, please contact Support for assistance.
How can I cancel a process-credit request?
You might have entered the wrong amount or the wrong PayPal account information when requesting a credit. If you think you've made a mistake, check your Process Credit History and then contact Support for assistance. You'll need to tell us which request is to be canceled (use the date/time and the amount to identify it). Please notify us as soon as you can, so that we can reverse the request and restore the funds to your account balance. Afterward, you may request the withdrawal again, or you may use the funds to pay Second Life account fees.
Sending money to Linden Lab
Anyone can send Linden Lab a bank wire to pay for services. If you wish to set up a wire transfer, please read and follow the instructions below carefully.
If you are wiring money to pay for a Private Region (island), you should wire the money before ordering through the land store. Wait until your wire has been received and processed, and you have received a go-ahead from a Support agent, before placing your Land Store order.
If you are eligible to place a special order through our invoicing system, you will need your invoice number in order to complete the wire transfer, and should therefore place your order before wiring funds.
If you are paying a balance due, make sure to include your Second Life username with the wire so that we can post it to the right account.
|Note: Because of the high fees we incur for wiring funds, there is a $25 processing fee. There is also a minimum amount of $100 per wire transfer. If, for example, you need to pay $100 to us, you'll need to wire us $125 in total.|
Wires can take up to five business days to be received and processed, possibly longer for international transfers. Funds transferred must be in US$ currency. Funds received in non-US$ will be automatically converted to US$ at the current market rate; all currency conversions are subject to any fees assessed to Linden Lab.
Give your bank or wire transfer service the following information when placing your order:
Linden Research Inc Wiring Instructions
Name of Bank: Wells Fargo Bank
Address: San Francisco, CA
Name of Account: Linden Research Inc.
Account Number: 4121518252
ABA Routing: 121000248 (US Domestic)
SWIFT: WFBIUS6S (International)
- Provide Linden Lab's complete information, including account name, account number, and SWIFT code.
- Include your avatar name and the reason for payment on your wire.
- Submit a support case to notify us of your wire payment. Make sure to include the amount you sent and the name on the sending bank account, and any confirmation number or other identifuing information from your bank or wire transfer service. We will respond to your support case when the wire transfer has been received, processed, and applied to your account.
- Write down the US$ amount owed, bring it with you to your bank, and ask that they wire that amount in US$. You will pay in your local currency. Funds received in non-US$ will be automatically converted to US$ at the current market rate; all currency conversions are subject to any fees assessed to Linden Lab.
- For wires from European Union VAT jurisdictions, please include the applicable VAT amount in addition to the net wire amount and fees if you are or will be conducting any revenue-generating activity with this purchase.
- Please also kindly provide us with your VAT registration number, if applicable.
Under certain circumstances, you can request payment from Linden Lab to your bank via wire transfer. Please see the section on Process credit (withdrawal), above.
|Note: Use a bank wire only under the following circumstances:
To set up Process Credit payments through bank wire transfer:
- Go to the Second Life Support Portal and make sure you're logged in.
- Click Submit a Support Case.
- Under What type of problem are you having? select Billing.
- From the Billing dropdown, select Request Payout via Wire Transfer.
- Fill in the fields that appear and click Submit.
In order to send you a bank wire, we require some additional information about you. We are aware that this information is sensitive and confidential, and we protect it with the utmost confidence according to our Terms of Service and Community Standards. The necessary fields are present in the Request Payout via Wire Transfer case type. Please also send a legible scan of a photo ID and (if applicable) your business license or tax certificate.
When the case is complete and submitted, we will conduct a review to determine your eligibility to receive a wire. All requests are processed in the order received.
|Note: The decision to send a wire is at our sole discretion, and we make no guarantee that we will issue a wire to you. Incomplete submissions will be rejected.|
There are some costs associated with payments via wire transfer:
- The minimum processing fee is $15 per wire transfer.
- Linden Lab will deduct a 1% processing fee for wires in the amount of $1,500 to $10,000.
- We will deduct a $100 processing fee for a bank wire over $10,000, in addition to any fees charged by your financial institution.