Bea Linden

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About Bea Linden

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  1. Thanks, Irene! This article will be rewritten soon, but for now I've fixed the links (please comment again if I missed any).
  2. Thanks for pointing this out, Irene! I've fixed that broken link (the correct link is https://support.secondlife.com/billing-support/).
  3. If you are 18 or older and would like to be able to view and search for moderate or adult content in the Marketplace, you must have your date of birth in your profile. If you do not have a date of birth set, please create a new support case: Log in to the Support Portal and Submit a case. Under What type of problem are you having?, select Marketplace from the dropdown menu. A new dropdown menu appears under the title Marketplace. Under Marketplace, select General Marketplace Issues. Enter your request to add your date of birth to your account. example: "I would like to add my date of birth to my account so I can access adult content." Click the Submit button at the bottom. The support team can now help you get your date of birth on file.
  4. Please see Shopping in the Second Life Marketplace.
  5. The avatar physics (AP) slider in your graphics preferences controls the frequency of movement updates in your Viewer. (Hopefully, the fact that it's a slider and not a button makes it clear that you can select in-between positions.) A low setting means the AP movements look jerkier, since the updates are less frequent. A high setting means the AP movements look smoother. So the AP slider doesn't "damp" the movement -- you still see the full range of motion unless you have the slider set to 0. The AP slider only affects smoothness of the movement. Hope that helps!
  6. Ceera -- Thanks for your feedback! I've updated the article to answer your questions. Please comment again if anything isn't clear.
  7. Thanks, Irene! I've fixed the broken links.
  8. Enhanced avatar physics enables you to customize the way your avatar's breasts, belly, and butt bounce and sway in response to your avatar's movements. You can make the effect subtle and realistic, or wild and crazy -- whatever you want. If your avatar uses this feature, your avatar physics movement is visible to anyone using Viewer 2.6.3 or later. Anyone using an earlier version of the Viewer cannot see avatar physics movement. The following video shows identical avatars all using Enhanced Avatar Physics, but at different levels -- low/mid (left), high (middle), and off (right): If you don't want this feature to affect your avatar, don't worry -- you don't need to do anything to keep your avatar the same as it's always been. Your avatar won't move any differently unless you put on a physics wearable item, as described below. Using enhanced avatar physics To add enhanced avatar physics to your avatar: Open the My Appearance side panel tab. Click the Gear icon at the bottom. Select New Clothes > New Physics. Click the body part parameter you want to change. Note: If your avatar is male, you can only modify your belly and butt. Move the sliders to change the parameters for the body part. Tip: Click the ? at the top right to learn what each slider does. Repeat steps 4 and 5 for each body part parameter you want to change.At the top, enter a name for this set of physics parameters.Click the Save button at the top when you've finished.You are now wearing an enhanced avatar physics item. As you jump, crouch, dance, or move around, your avatar's breasts, belly, and butt bounce and sway the way you specified. Tip: If you start your avatar dancing before you create or edit your physics item, your avatar will continue to dance, and you can see the effect of your changes as you make them. You can wear, take off, edit, and create physics items like any other clothing item, except that you can only wear one physics item at a time. To learn more about using clothing items, see Editing your appearance. Hiding or turning off enhanced avatar physics movement If you don't want to see any avatar physics movement, including your own, you can disable it in your Viewer: Open the Me > Preferences > Graphics tab. Click Advanced. Move the Avatar Physics slider to the lowest setting. This only prevents your Viewer from showing you avatar physics movement. If you disable avatar physics in your Viewer but your avatar is using a physics item, others can still see your avatar physics movement in their Viewers. If you don't want others to see your avatar physics movement: Don't wear a physics item, or Wear a physics item, but set the slider for every Max Effect setting to 0. Frequently asked questions Can other people make my body parts bounce? No, absolutely not. That's one of the great things about this feature: you have complete control over how you appear to others. If you don't want your body parts to bounce or sway, you don't need to do anything to turn the feature off -- unless you choose to wear a physics item, you'll look the same as you did before . How do I make sure enhanced avatar pPhysics doesn't slow down my computer? If you think Enhanced Avatar Physics is causing lag, you can control the frequency of avatar physics-related updates: Open the Me > Preferences > Graphics tab. Click Advanced. Move the Avatar Physics slider to the desired setting.A lower setting decreases the update frequency, so avatar physics movement will be jerkier. A higher setting makes movement smoother but may decrease performance. The lowest setting turns off Enhanced Avatar Physics. I can't get my avatar to look the way I want. Are there suggested settings? We don't have suggested settings, because avatar physics is all about customizing your avatar's appearance in the way you want. However, since Enhanced Avatar Physics is a wearable item, there is an opportunity for clothing designers to offer physics wearables with customized settings and behavior. Watch the Marketplace for Enhanced Avatar Physics wearables! Why don't my attachments move with my breasts, belly, or butt? This is a technical limitation. There is currently no way to create an attachment point that moves with your breasts, belly, or butt, so attachments can only move with your internal avatar skeleton.
  9. Reporting bugs and requesting features Reporting security issues Finding log files Windows Mac Linux Types of diagnostic log files Getting your system information Also important See also Reporting bugs and requesting features Found a bug or want to request a new feature? Help us make improve your Second Life experience by reporting it on the Bug Tracker! Tip: Before you file a report, check the release notes for what's new in Second Life. Release notes highlight features and bug fixes, as well as as known issues. If you are reporting a Marketplace bug, Check the "Most Popular" Marketplace issues and search to see if your issue has already been reported. If you've never filed a bug or feature request on the Bug Tracker before, please read some helpful notes here. Go to the Bug Tracker at jira.secondlife.com. In the upper-right hand, click Log In. (This site is owned by Linden Lab, so you'll see the usual web login form.) Click +Create Issue in the upper-right. Choose the BUG Project. Fill in the rest of the details to the best of your knowledge. If you're able to provide pictures in addition to text, even better. Click Create at the bottom. Bookmark your issue for future reference! You can always come back and add additional details, too. Below is a diagram of the bug tracker workflow: Reporting security issues Important: Issues pertaining to the security of Second Life should be reported to Linden Lab using only the procedures described below. Please help us keep Second Life secure by ensuring that possible security exploits aren't broadly advertised. If an issue poses any of the following threats to Second Life, its Residents or content, then it is an exploit and should be reported: Exposes real life Resident identity without consent. Destroys content. Permits unauthorized access to Second Life/Linden Lab resources. Compromises a client or server host subjecting it to remote control. When reporting an exploit, please provide as much detail as possible, Including the environment used (e.g. Windows XP Service Pack 2, Nvidia 6800 etc ) and the complete reproduction case. Linden Lab offers a L$10,000 bounty for each previously unknown exploit that can be verified. Please report issues as soon as they are discovered! Filing issues There are two ways to file security reports: In the SEC project on jira.secondlife.com (PREFERRED). It's VERY IMPORTANT that you file issues in the SEC project, which is the only project set up so that only the reporter and Linden Lab can view the issue. Via email: security@lindenlab.com. Warning: The SEC project (and security mailing list) is ONLY for reporting security exploits that might compromise a Residents identity or the Second Life Grid. All other requests including account issues and account security via this address will not be addressed. Finding log files Diagnostic logs, including crash logs, are an important tool for debugging Second Life Viewer problems. Occasionally, our Support team may ask you to provide diagnostic logs while helping you with a support ticket. To find your diagnostic log files, locate the SecondLife folder which contains the logs folder. Its location depends on your platform. See the "User settings" page for instructions. Once you have found the folder, follow the instructions specific to your platform: Windows The folder is usually located at C:\Users\<username>\AppData\Roaming. If you install Second Life in a different location, the path is different. In any case, to get to the right place: In Windows Explorer, click the Start Button. In the search field (in Windows 7, it's labeled "Search programs and files", in Windows Vista, it's labeled "Start Search", and in Windows 10 you can access it by right-clicking the Start Button and choosing Search), type %appdata% and press Enter ↵. In the window that appears, open the SecondLife folder. Inside the Second Life folder, right-click the logs folder and choose Send to > Compressed (zipped) folder to create the new file logs.zip in the SecondLife folder. Attach logs.zip to your Jira bug tracker issue by choosing More Actions > Attach files in Jira. Mac The logs folder is located at: /Users/<username>/Library/Application Support/SecondLife/logs. Compress the logs folder and attach it to your Jira bug tracker issue by choosing More Actions > Attach files in Jira. To compress the logs folder, hold Shift while highlighting the contents of the logs folder and then Ctrl-click and choose Compress Items. In addition to the Viewer's own crash reporting, there's also: A general Mac OS X tool called Crash Reporter. More technical details. A System Profilerreport, which contains all of the necessary data about your computer and the hardware inside of it. This is useful for Linden Lab to group problems with similar hardware. In the Finder, choose Apple menu > About This Mac. Click the More Info button to open the System Profiler. In the System Profile, choose File > Save. Give the file a unique name so you can find it later, then attach it to your Issue Tracker bug report. Also see "Bug Reporting Best Practices" from Apple. Linux The folder is located at ~/.secondlife - it's a hidden folder (the folder name begins with a dot) and it's inside the user home folder. To get here: Open your file manager Go to your home folder If needed, enable "Show Hidden Files and Directories" or a similar option in your file manager Open the .secondlife folder Inside the .secondlife folder, compress the logs folder and attach it to your Jira bug tracker issue by choosing More Actions > Attach files in Jira. To compress the logs folder in Gnome, Right-click the folder and choose Compress. In the Linux shell, you can compress the folder with the command: tar -cjvf "Viewer_logs.tar.bz2" ./logs/ Types of diagnostic log files The Viewer creates the following list of log files in the logs folder where user data is stored. These are used for normal application logging, crash reporting, and so on: SecondLife.log - Stores status and debugging output from the Viewer. This file continues to grow while Second Life is active and tends to become large. If it gets too large, it is trimmed by the crash logging application. SecondLife.old - Upon initialization of logging for a Viewer session, the Viewer renames the existing SecondLife.log to SecondLife.old. SecondLife.old is used when the Viewer reports a freeze in the previous execution. crashreport.log - Logs the last time the crash reporter need to to upload Viewer crash information. crash_table.lock - Tracks the process IDs of currently running Viewers, such that if one Viewer crashes, crash data is sent the next time the Viewer is run. SecondLife.start_marker - A marker file that should only live as long as the Viewer is running. dump-[UUID] - A folder that exists when the Viewer is either running or has crashed. It contains log files with information that does not need to be written immediately at the time of a crash, in order to lighten the load of the crash reporting tool and increase the likelihood of a successful crash report. Getting your system information Getting your system info is important to diagnose problems and answer questions like: What Viewer version am I running? What graphics card do I have? My connection feels laggy, am I experiencing bad packet loss? Here's how to do it: In the Viewer, go to Help menu > About Second Life. You can do this from the login screen, before logging into Second Life, although certain info like present region and packet loss is only shown when you're inworld. Click the Info tab (if it isn't already selected). Click Copy to Clipboard button at the bottom. Paste the info into a text field (like on the Bug Tracker, forum post, support ticket and so on) by using Edit menu > Paste. Or use a shortcut: Ctrl+V (PC) or Cmd ?+V (Mac). Also important This is written with Second Life Answers in mind, but broadly applies when asking for technical help: Did you see an error message? Provide the exact text, or take a screenshot. Did someone solve your problem? Let them know — a "thank you" can make them feel appreciated, and followup helps others in a similar situation who are searching for answers. See also System Requirements details Supported Viewers Operating systems also have their own tools for getting your system info.
  10. What is basic mode? Why does the Second Life Viewer have a basic mode? Should I use basic mode or advanced mode? What can I do in basic mode? What can I do in advanced mode? How do I switch between basic mode and advanced mode? What is basic mode? Basic mode is a simplified interface to Second Life that is easier and more enjoyable for new users. Though it includes only a basic set of features, basic mode is just a simpler "skin" for the Second Life Viewer. Advanced mode offers the full set of features. Why does the Second Life Viewer have a basic mode? In the past, many people new to Second Life had a hard time figuring out how to use it. They found it difficult to learn how to move and fly, chat with others inworld, or find interesting places to explore. That's why we created basic mode, with a simplified interface, preset locations to visit, and a simplified help system. We hope that more people trying out Second Life quickly discover what an amazing world it is, and that they will enrich the Second Life community by becoming long-term Residents. Should I use basic mode or advanced mode? It's completely up to you! If you're new to Second Life, you will probably find it much easier to explore and learn to use Second Life's features in basic mode. You can always switch to advanced mode when you feel ready. If you're an experienced Resident, you can try basic mode with no side effects. While you're in basic mode, you won't have access to all the features available in advanced mode, but any settings that are only available in advanced mode are saved. What can I do in basic mode? You can: Fly and walk around Chat with other people inworld using text Send and receive private instant messages (IMs) Teleport to a variety of preset destinations in Second Life Change your avatar appearance to a variety of preset avatars Add people to your friends list Receive items into your inventory We expect to add to this list in the future, so stay tuned! What can I do in advanced mode? Advanced mode gives you the full set of features available in the Second Life Viewer. For example, you can: Fully customize your avatar View and use your inventory Search Teleport anywhere See and use the map Buy Linden dollars Buy virtual goods Speak and hear others using voice chat Participate in groups Build things Customize your Second Life experience by setting preferences How do I switch between basic mode and advanced mode? You can select basic or advanced mode from the login screen: If you are currently logged in, close the Second Life Viewer to log out. Open the Second Life Viewer. Select Basic or Advanced from the Mode dropdown. Click Quit. Open the Second Life Viewer again. The Mode now shows your selection. Log in with your username and password.
  11. US dollar balance Ways to use your US dollar balance Pay for Second Life expenses Process credit (withdrawal) Wire transfers Sending money to Linden Lab Receiving money from Linden Lab In other languages: Deutsch Español Français Português US dollar balance All Second Life® accounts have both a Linden dollar balance and a US dollar balance. You can see both balances in the Linden Dollar Summary on your Account page at secondlife.com. When you have a new Second Life account, your US dollar balance is $0. You can increase your US dollar balance by selling L$ on the LindeX. In rare circumstances, you might also receive a US$ credit from Linden Lab. The L$ can be used to make purchases inworld or on the Second Life Marketplace; the US$ can be used for other purposes related to your account. Using your US dollar balance You can put your US dollar balance to work in several ways, explained below. Pay for Second Life expenses When you pay your premium membership fee, land use fees, private estate fees, buy Linden dollars or buy a Private Region, Linden Lab charges your US dollar balance. If your US dollar balance does not cover your expenses, all available US$ credit is applied to the fee. Then we charge the remainder via your preferred payment method. (Bill the full amount to your payment method by clicking "DON'T USE" next to your USD balance.) If you make enough Linden dollars, you can sell them on the LindeX to increase your US dollar balance. Some Residents' premium accounts pay for themselves! Process credit (withdrawal) Update: As of June 6, 2016, Turkish Second Life Residents are unable to use PayPal to process credit on their US dollar balances. It is, however, still possible for Turkish Residents to make purchases or to process credit using Skrill. For more information about PayPal's suspension of operations in Turkey, please visit PayPal's website (in Turkish). Net proceeds from your sales of Linden Dollars remain as credit on your Second Life account, and this credit is automatically applied to your account fees as described above. If you do not wish to apply your Linden Dollar sales proceeds to your fees, you may withdraw this portion of your account credit through a real-world payment. (See Process Credit) Note that you may only process credit due to net proceeds from sales of Linden Dollars. Purchases of account credits and credits due to gift codes or other promotional account credits are nonrefundable, and may not be processed as a payment to you. You must be in full compliance with our Terms of Service to receive any payment through the credit payment process. This includes, without limitation, the requirement to have accurate and complete registration information, including verifiable billing information. Under certain circumstances, Linden Lab may request additional information from you before processing a request. If provided in a timely manner, this extra step should not significantly delay processing times. The following table provides an estimate for when you should receive your USD in your PayPal account based on the day of the week you submit your request. You should expect to see the USD in your PayPal account on or before the date listed. For most requests, you should receive payment to your PayPal or Skrill account within two business days. However, for a minority of requests, this process may take five business days. Business holidays in the US will extend the two or five business day window by one day. Requested Day Two Business Days later Five Business Days Later Monday Wednesday Following Monday Tuesday Thursday Following Tuesday Wednesday Friday Following Wednesday Thursday Following Monday Following Thursday Friday Following Tuesday Following Friday Saturday Following Wednesday Following Monday (Eight calendar days later) Sunday Following Wednesday Following Monday (Seven calendar days later) How can I withdraw USD credit from my account balance? You may choose to withdraw your US dollar balance via PayPal or Skrill. This is known as a process-credit request, because you are requesting to process credit from the Second Life system to your real-world account. Depending on which withdrawal option you choose, you may be subject to fees and minimum withdrawal amounts. How do I select a payout method? When you request to process a credit from Second Life to your real-world account using the new system, you will be required to choose a payout method. To place a process-credit request to PayPal, you will need to select your PayPal email address from the request form. The form lists the PayPal account(s) you currently have on file at secondlife.com, as well as the PayPal account that you used for process-credit requests (if you have made previous requests in the old process-credit system). To place a process-credit request to Skrill, you need to select your Skrill email address from the request form. The form lists the Skrill account(s) you currently have on file at secondlife.com, as well as the Skrill accounts that you used for process-credit requests (if you have made previous requests in the older process-credit system). Choose one of the existing accounts, or add a new PayPal/Skrill account as a payment method in the Change Payment Method window: Note: If you change your payout method, we may require additional information to verify your identity before we process the request. This verification is for your security. Can I send funds to someone else's PayPal or Skrill account? Process-credit requests must be sent to a PayPal or Skrill account that you control. They are not meant to be used to pay someone else. Is there a minimum or maximum amount? The minimum process-credit amount allowed is $10, plus any fees. The maximum amount per transaction is $9,999 minus fees. If necessary, you can process a larger amount over multiple smaller transactions. If you are permanently closing your account, you may request a withdrawal of the full US dollar balance, even if it is less than $10. This is the only circumstance where the $10 minimum does not apply. To begin this process, please contact Support for assistance. How much does it cost to process credits? There is a fee per process-credit transaction. It is currently $1 USD per request; however, fees may change in the future. Fees are subtracted from the amount you enter in the form, so you will receive less than that amount in your PayPal or Skrill account. You can save on fees by processing larger amounts less frequently. How long does it take to process credits? For processing a credit to a Paypal or Skrill account, requests generally take up to five business days (Monday-Friday, not including U.S. holidays) to be completed. We always strive for quick turnaround; however, holidays and the volume of transactions may affect processing times. Also, in the event that Linden Lab requires additional information from a Resident, the processing time will depend on the timely submission of the information by the Resident. How can I check on my previous and pending requests? To view a full history of your process credit transactions, see the Process Credit History page. Any recent requests that have yet to be sent to PayPal or Skrill will say "processing" next to the timestamp. If the request looks to have been completed, but you haven't received funds in your PayPal or Skrill account, please contact Support for assistance. How can I cancel a process-credit request? You might have entered the wrong amount or the wrong PayPal/Skrill account information when requesting a credit. If you think you've made a mistake, check your Process Credit History and then contact Support for assistance. You'll need to tell us which request is to be canceled (use the date/time and the amount to identify it). Please notify us as soon as you can, so that we can reverse the request and restore the funds to your account balance. Afterward, you may request the withdrawal again, or you may use the funds to pay Second Life account fees. Wire transfers Sending money to Linden Lab Linden Lab is no longer able to accept payment from your bank via wire transfer. Please pay for balances through credit card, Paypal, or Skrill. Receiving money from Linden Lab Linden Lab is no longer able to support payment to your bank via wire transfer. If you wish to payout your USD balance, please do so through Paypal or Skrill.