i cancelled an order and the money disappeared

[Electorite]

i tried to buy about 13,000 lindens at a rate of 299 lindens. after waiting more than 4 days (the suggested time to fill order) 0 lindens were filled so i cancelled the order, but the money seems to have simply disappeared. from what i read on other forum posts the money is supposed to go back to "my account" immediately, however when i go to my account page the money is not there. i checked and the money was taken from my card 4 days ago, also the account history page shows the money was withdrawn. where is my money?

on https://secondlife.com/my/account/?lang=en-US
Linden Dollar balance: en-US 277.00
US Dollar balance: en-US 0.00

my account history
Starting Balance $0.00
LindeX Buyer Total $44.40
Balance Adjustment ($44.40)
Ending Balance $0.00

i relogged into the website just to make sure. did the money disappear into the website?

 

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edited...

i posted a comment in reply but it doesn't appear until you click the "hidden" permalink word at the bottom.  here is my reply for people who are not used to navigating this forum.  most forums show all comments when you click on the thread without the need to click a word like "permalink" which don't look like a link, and most people would not know that means "show acomment".  

https://community.secondlife.com/t5/Linden-Dollars-L/i-cancelled-an-order-and-the-money-disappeared/qaq-p/3086068/comment-id/13579#M13579

 

[Rolig Loon]

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

Local Toll-Free numbers

US/Canada: 800-294-1067 FREE
France: 0805-101-490
Germany: 800-724-4552 FREE
Japan: 800-100-3060 FREE
Brazil: 800-878-3076 FREE
Spain: 90-083-9074
UK: 800-086-9081 FREE

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

[Electorite]

"

Answered

Options

on ‎12-06-2016 10:16 PM

 

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

 

Local Toll-Free numbers

 

US/Canada: 800-294-1067 FREE

France: 0805-101-490

Germany: 800-724-4552 FREE

Japan: 800-100-3060 FREE

Brazil: 800-878-3076 FREE

Spain: 90-083-9074

UK: 800-086-9081 FREE

 

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277

**Note: Support is offered only in English

Not as dumb as I look

"

 

it looks like this is a technical issue to me. there is no "non technical" problem here.

 

your reply was very fast, so thank you for replying rolig loon!

 

i submitted a ticket. this is the first time i've had a problem with buying lindens in second life. hopefully this problem will be fixed quickly and i won't have problems buying lindens again.