What do I do if I got an email saying my password has been changed when I didnt even change it?

[iBlazeX]

I got an email saying that my password has been changed when I did not change my password. On top of that I got another email saying hat my account was cancelled, (I do not have premium). The email came with a link to he support page but I have no clue how to get my password back. What do I do?
My password has been changed and I clicked password reset on secondlife website but I still can't log on. It said I will get an email with instructions but I never got this email. The account is still connected to my email. That is how I got the email saying that my password has been changed (it really was changed)

[Marigold Devin]

Welcome to Second Life Answers, iBlazeX

Any such email should be deleted immediately. NEVER click on any links. 

This type of email can look very genuine, but they are scammers phishing for your password details.

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Edited to add:

Be it an email that seems to be from Second Life, or your bank, or MySpace, or Facebook, never ever click on links within them, and never ever give out password/PIN details. 





[Rolig Loon]

Do NOT respond to it. That is a phishing scam.   If you respond by clicking on the link, you may end up giving someone else access to your account.  See the phishing warning here >>> http://www.phoenixviewer.com/

If your password really HAS been changed, follow these instructions .........

Your account may have been compromised if:

• You can't access your account.
• You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.