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Selene Gregoire

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Posts posted by Selene Gregoire

  1. 6 hours ago, Talligurl said:

    You can now  search the purchased   items as well, plus there is a redelivery feature their, so very easy to find that lost item and get another one.   My thought is that with all this in teh MP, why would anyone want   to  buy in world?

    Because it is the way I prefer to buy. Half the fun of shopping is "window shopping". 

    If all the "physical" stores shut down and it was all MP only, I'd never bother to log in again.

    Pay for a demo? Hell NO!

    • Like 2
  2. 24 minutes ago, entity0x said:

    Hi, I just thought I'd come participate in this necro thread, and like many of the preceding and habitually off topic posters.. do the same.

    Here's a tip to Staying On Topic: Reply to the OP, not to some random post that triggered you. Have a good day.

    The thread wants what the thread wants and there is nothing you can do to change that.

    • Like 5
    • Haha 1
  3. 58 minutes ago, Talligurl said:

    So pick your favorite color and just buy that one. Even Wallmart is  expensive if you feel the need  to buy one of every single  color an item comes  in.

    There's one little detail you are overlooking.

    If you just pick your favorite color and buy just that one, you'll end up with a wardrobe where everything is the same color. That's not very ... ummm... interesting.^_^

  4. 2 hours ago, Pamela Galli said:

    An amazing thing to me is that LL provides support to those who are using the service for free. They could easily have decided basic accounts are on their own. 

    Also let’s not forget the front line support team, which is merchants. 

    And TPV support. Mostly Firestorm. ;)

    • Like 2
    • Thanks 2
  5. 1 hour ago, Pamela Galli said:

    I have seen that. Even when they don’t claim to be Paying Customers, they demand, order around,p and  insult the helpers  

    if there is one thing that makes my blood boil it’s abusing someone you have asked for help.. 

    More than 5 years of dealing with that crap is why I no longer want to be on the team. I honestly do not see how Miro has managed to hang with it for 9 years. 

    Whirlz doesn't count (this time!) because she isn't customer support so much as a kind of jill of all trades. ❤️

    • Like 3
  6. 4 hours ago, Patch Linden said:

    Howdy!

    This caught my eye and thought it would be interesting to reveal something I don't think we've ever shared outside before.  Since all of the Second Life support departments are in my wheelhouse, I'm happy to share a little bit of information with all of you.   The following charts represent tickets (only) received between 2 January to Current (31 January).  

    c15802064ac1c29c87def684d2c360a7.png

    We strive to live mostly in the 12-48 hour time frame for all support requests.  There are multiple departments and many different types of requests represented here.  This in no way means that longer times for handling a ticket do not happen, in fact that lower 48+ hrs accounts for around 11-12% of the volume.  We use a system of escalations depending on the request type to make sure we land a request in the department with the appropriate subject matter experts who are best capable to resolve it.  We know this can lead to some of those longer times to give a request the very best attention it can receive.  A couple more interesting facts:  About 29% of the volume is resolved in less than a day (12 hours or less).  A large portion of the 48+ hour cases are requests to purchase land from us (we are working to fix this!).   Our overall interaction volume across all contact points roughly averages to be around 17,000 contacts per month.

    Not too shabby there Patch. ;)

    1sm084thumbsup.gif.6493597e8cd802a01dbe7e7385bc8ffb.gif

    • Like 2
    • Thanks 1
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