I have been a resident for a very long time.. Been through several versions of LL created viewers, and TPV. I can agree with you completely that you’re never going to make everyone happy. What is rather telling is the acceptance rate of the viewer 2. I have heard a lot of numbers and LL is probably the one to know, but judging by what I see I would say viewer 2’s acceptance is not as high as LL had hoped for. There are many reasons for that, and I have several of my own. But to me what I see as a problem is LL failure to listen to its customers, and to look at what’s out there and say “Hay, that’s a good idea”
For me, I’m a builder and a photographer. So options that allow me to tune that environment are very strong. As is having as much real estate on my screen into SL as I can get. That last one, among others, is the reason I currently don’t use Viewer 2.
I have also recently had to switch viewers, and discovered the alternate had several options that I consider good ideas. It was also missing ones that I would love to get back.
The point is that you have to not operate in a vacuumed. Your customers are very willing to offer up ideas and discuss them with you. They are also just as quick to criticize you when you go wrong. The important thing is for LL to listen, discuss, and implement the very good ideas that we as customers have. You’re never going to have a perfect viewer, but you can get real close to it if you engage your user base, and actually implement some of the ideas we come up with.