Innula Zenovka

Seems to me that the discussion is getting a bit off-beam, I'm afraid. To my mind, there are two completely separate questions being debated. One is, "how can LL make premium membership more attractive to residents?" The answer to that may be "By offering them an enhanced level of support" along with a load of matters completely unrelated to support, such as "By allowing them to use mega prims and letting them belong to more than 25 groups." The question here, though, or so it seem to me, is "Will reducing the (pretty minimal) level of support basic accounts currently receive do anything to improve the (almost as minimal) level of support people paying several hundred USD a month receive?" I remain to be convinced it will, since I find it hard to believe that the main reason Concierge support has nose-dived over the last few months, with tickets remaining unopened for weeks on end, when previously they were dealt with very rapidly, is that LL's support team have suddenly found themselves too busy helping basic accounts to offer Concierge customers the level of support we enjoyed until recently.

why do basic accounts expect support? lol this is why support is so messed up for customers who actually pay the lindens to use their platform, cos our tickets from like 2 months ago are still in "new" status cos basic avatar X raised a ticket cos she had lag one day and avatar Y raised a ticket cos she couldn't use teh emeralds lol, and avatar Z raised a ticket cos avatar A called her a meanie It is obviously time for tickets to be ignored unless they are raised by concierge, cos linden labs need to learn that the only people they need to spend money on supporting are the people who pay *them* to use their platform. I think that misses the point, I'm afraid. The problem isn't that a good customer service system is being overwhelmed by silly tickets from free accounts; it's that they don't seem to have a particularly good system in place to start with. I don't think it would take much time to have some decent front-line support staff opening everyone's tickets promptly, sending out sensible stock replies to silly questions about "why can't I use Emerald" or "Someone's called me a meanie" no matter from whom they come, and escalating the ones that pass this filter for appropriate attention and action by someone else. At the moment, everything just seems to get stuck, no matter who submits the ticket. And certainly my recent experiences with Ontynes haven't given me the impression I've been talking to someone who'd be able to handle my particular issue competently and professionally if only he wasn't being pestered by all these free accounts; possibly unfairly, I've come away with the strong impression I've been dealing with someone who's just not very good at his job (or, if he is, that he's stuck within the constraints of a customer service system that won't let him do it properly).

I agree. Concierge support used to be outstanding, particularly if I was fortunate enough to get Spike dealing with the issue. But the last two or three or times, I've ended up with Ontynes, whose abilities seem to extend no further than telling you to file a ticket, or telling you to be patient when you call a week or so later to ask when someone's likely to get round to looking at it, let alone resolving it. I get the very strong impression that LL's ended up with a support system that doesn't allow the front line people to escalate cases, even if they want to. Certainly I'd advise anyone who needs technical advice to use the appropriate Second Life Answers forums and those on independent sites like SLU rather waste time trying to get sense out of Live Help.

Kayden Rayna wrote: BUT, I recently discovered that when i got to my wearing column on my inventory i am wearing a "Ruth Base" which I never wore before and never even saw on my inventory. Not sure if that's the reason Im a cloud when I first log in or what but I cant take it off. Can anyone help me understand why this is happening, how it happened, and how I can make it go away??? Thanks!! A hair base is a bit like a skin.. you can't take it off but you can change it. Most prim hair comes with a base -- typically a bald base -- you can use. I assume the Ruth Base came with the default avatar you probably found yourself wearing after doing Advanced..Character..Character Tests.. Test Female (which I think is what you must have done in the Advanced menu to stop being a cloud).

Thanks. I did ask there, too, but no reply as yet. However, it's not a big deal; I also asked over at SLU and was directed to Arctic Greenhouse, where there's a lovely selection of wrought-iron sculpt maps that should do the the trick.

Not sure if this is the right place ("shopping" seemed to be full of enquiries about how the Marketplace works.. ) but anyway... I am looking to buy some sculpt maps to make an ornate cage.  I've already got some plain barred ones but that's not what I need for this build -- for this I need something nice and ornate and decorative with scrollwork and  twiddles and curlicues and folderols and whatnots. Has any one got any suggestions?  I've looked round xStreet, the Marketplace and the Sculpts Mall in-world but haven't yet found anything suitable.

/me wonders if someone's finally got round to making items based on this idea.. and, if so, where to buy them http://www.wired.com/gaming/virtualworlds/commentary/sexdrive/2006/08/71657

Janelle.Darkstone wrote: Okay, where did you buy the item? Is it a HUD, and what leads you to believe it's being sent to your physical home address? /me tries to imagine how you would deliver a HUD via snail-mail...