Last week I woke up with the notification that our main shop parcel got overflowed with prims and parts got returned. So I ran there, suspected a griefer attack, instead my store was ruined and half returned. Building parts had jumped up from 60 LI to over 200+, store models from 10-20 LI to over 60, even chairs had 2-3 times of the Land Impact. And then came the best, I rerezzed them and couldn't walk inside anymore, the physics was not working anymore. We got help with a ticket and a reroll, but the next days, I got customer complaints why my things wouldn't work anymore and the physics wrecked up. This was not a single incident, I know of several sims where it happened and some had even a lot more damage. We were lucky that we could restore things.
I understand that mistakes happen, we are all human. But what upsets me enormously is that the Lab doesn't even bother to write a line what happened and send an apology. We are paying about 200 US$ land tier per month, plus several premium tiers and hear nothing. When Activision/Blizzard wrecks something up, they give their customers a free day of playing when they pay 13 $ per month, we pay 200 $ and get not even a word.
Maybe the Lab has dropped Second Life and is all focused on Sansar now, but by ruining the reputation in such a way, you won't have much success with a new product.