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Dakota Linden

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Posts posted by Dakota Linden

    Marketplace reviews, what is the point anymore.

    in General Discussion Forum

    Posted

    1 hour ago, Softcakes said:

    Edit: Would you happen to know why I can't delete a review on a given item?

    This sounds like a bug. 

    If you click on the Delete Review link and you receive the pop up confirmation and can click on the Ok button to delete the review but the review does not delete or you receive an error message, then that is a problem that needs to be reported as a Bug so that the Engineers can investigate. 

    Customer Support /can/ delete the review for you, but you will be unable to leave a new review on the listing. 

    Marketplace reviews, what is the point anymore.

    in General Discussion Forum

    Posted

    Hi Again!

    Regarding Off Topic Reviews:

    There are 3 sub options for reporting a review for being Off Topic.  

    1. Reporting a Failed Delivery

    2. Issue already noted in Description

    3. Resized Mesh changes LI

    I covered failed delivery reports separately in my previous post. 

    Resized mesh affecting LI is something outside of the control of the seller.  This is purely something that happens in SL.  Therefore those reports are also removed since this is not something that the seller can control. 

    This leaves us with the Issue already noted in the Description. 

    This is the only one that the Merchant/Seller can control.  They do that by making sure they include information in their listing regarding the item and include pictures that clearly show the item. 

    Using the example from my previous post, if an item is listed as being a Red item and the image on the item shows that the item is a red item, then a negative review reporting that a buyer doesn't like the item because it is red would be subject to having the review removed because the seller clearly noted that the item is red and the images show that the item is red. 

    If the listing says the item is red and the image shows the item is red and a buyer gets an item that is Green and leaves a review saying that the item is Green, then their review would not be subject to being removed.  They are noting a clear issue with the item that was received in world that does not match the item sold in the listing. 

     

     

    • Like 1
    • Thanks 6

    Marketplace reviews, what is the point anymore.

    in General Discussion Forum

    Posted

    Greetings, All!

    Just to clear up any confusion. 

    1. Merchants /can not/ remove a review from their listing.  They can flag the review and the Governance Team will review the report and if Governance Team member determines that the review does violate policy regarding Marketplace reviews, the review will be removed. 

    2. Disabling and Relisting an item violates the policies regarding Marketplace Listings.  If you know or believe that an item is a relist, you can report the new listing by clicking on the Flag this item link and choosing the options Disallowed Listing Practices -> Item was Disabled and Relisted. 

    3.  Merchants have ZERO control over deliveries through the Marketplace. The entire process is handled by the Marketplace system and is completely outside of the control of the Merchant/Seller.   If an item was bought through the Marketplace and it was not delivered, it is not appropriate, nor fair, to the seller to review the item with a 1 star review because of the failed delivery.  If the order completed and if the item is Copy Enabled and has Automatic Redelivery enabled, you can request a redelivery of the item through the Purchase Order Summary.  If a buyer purchased an item and there is no entry in their Purchase Order History on the Marketplace when something went wrong on the Marketplace itself and that should be reported either as a Support Ticket or a Bug Report.  Any review reporting a Failed Delivery will be removed.   

    4. Off Topic reviews will also be removed.  If an item is listed correctly and a buyer leaves a negative review regarding something correctly noted in the listing, that review is subject to being removed. 

    For instance, if a buyer uses the Lara X body and they buy an item that is listed as being compatible with other body types but the Lara X body is not on the list of compatible bodies, a review complaining that the item does not fit Lara X is not appropriate, nor fair, to the seller.   

    The same with permissions on the listing.  If an item is listed as No Modify and a buyer leaves a negative review complaining that the item is No Modify, how is that review appropriate or fair? 

    We did see this a lot when Mesh was first released and now with PBR.  Buyers purchase an item and then leave a negative review complaining that the Mesh isn't working or that the PBR textures do not look like the images on the listing but they were not using a Mesh capable viewer or are not using a PBR compatible viewer, how is that an appropriate or fair review of the item?

    There is a difference between "I do not like this item" and "I bought this red colored item and I do not like it because it is red and it looks really red in world".  The first, while wholly unhelpful to the seller or anyone else reading the review, would not be removed; the second one would be removed. 

    5.  Sellers and their Store Managers are the only ones who can reply to reviews on their listings.  Originally any user logged into the Marketplace could reply to a review, and while some replies were helpful, many were peanut gallery comments that bordered on abusive towards either the buyer or the seller.  

    The Governance Team must ride a very fine line between allowing the buyer to review the items that they purchased while also trying to ensure that the Merchants/Sellers are not having inappropriate or unfair reviews left on their items.   This is NOT an easy thing to do.  Someone /will/ complain regardless of which decision was made. 

    • Like 7
    • Thanks 6

    DMCA

    in Abuse and Griefing

    Posted

    Greetings!

    If you ever think that someone may have accessed your account, please do not file an Abuse Report.  Abuse Reports are generated and put into a Queue where the Governance Team will review the report as quickly as possible, but that can take a day or more depending upon how many pending reports are in the system. 

    You should immediately create a Support Ticket using the options Account - Account Compromised. 

    Your account will most likely be placed on hold, in effect locking down the account, to ensure that if someone else does have access to your account they will be locked out to prevent any further damage that may happen. 

    After the situation has been reviewed, your account will be released back to you.  If your account was compromised, our Security Agents will make every attempt to undo any damage that may have been done. 

    • Thanks 6

    Maturity in Marketplace Keeps Going to General Again

    in Account

    Posted

    Greetings!

    The Search Maturity ratings options on the Marketplace are completely separate from your preferences in the viewer. 

    If you click on a MKT link it is /possible/ that the system will see the Maturity Rating on the link as General and set your preferences to General. 

    This also happens if you click on a link for a listing in German, or Spanish. 

    You can change your Marketplace Maturity Ratings to show General, Moderate, Adult by using the drop down option to choose those ratings then you MUST click the Search button. 

    If you click on anything else on the Marketplace the changes will not stick. 

    • Thanks 5

    Marketplace Related Items

    in Everything Else

    Posted

    Greetings!

    The Related Items list of possibles may be based on all of the items you have listed on the Marketplace and unfortunately, may not be something that can be cleared by merchants, similar to how it is not possible to clear the Gift Receiver list since that list is linked to a buyers Purchase History. 

    I would encourage someone who is able to attend the Web User group to ask the team about it and if it cannot be cleared by the Merchants, maybe ask if there is a way for the team to clear the list, or ask for old delete, archived items to be automatically cleared so they no longer show on the list of options. 

    • Thanks 3

    🔔 LindenLab 🔔 : The Strong Need For Differentiation Between Actual Residents Versus Bots, Scripted Agents And NPC's In Second Life

    in General Discussion Forum

    Posted

    Greetings, All!

    This thread has now been locked. 

    If you come across avatars in world that you believe may be violating the Bot Policy, please file an Abuse Report against the account and the Governance Team will investigate. 

    Using the Forums to "Name and Shame" has never been, and never will be, appropriate. 

    The Forums are for the community to discuss Second Life and should not be used to Call out Lindens or request changes to the system.  There are appropriate processes, including but not limited to Jira and in world User Groups, that should be used where users may discuss their concerns and submit suggestions and bug reports. 

    • Like 3
    • Thanks 3
    • Confused 2

    Marketplace Add To Cart As Gift, Name List Issue

    in Shopping

    Posted

    Greetings!

    Unfortunately, no. 

    Normally fields similar to this are saved in the auto fill of a browser and can be cleared, but the Gift Receiver field on the Marketplace is actually saved in the Marketplace database for transactions linked to the buyers purchase history and it is not possible for users to clear.

    I would encourage anyone who wishes to have the ability to clear those names either submit a Jira Feature Request ticket or attend the in world Web User Group to make the request directly to the Web Team.

    • Thanks 2

    My Marketplace > Merchant Home > Orders

    in Merchants

    Posted

    Greetings!

    The 504 Time Out message is just that, the system timed out trying to load the report.  This usually happens if you have had a LOT of sales during the selected time period. 

    Changing the time frame should prevent the time out. 

    For instance, if you are trying to pull a report for 3 months and the system is timing out, try limiting it to just 30 days at a time.  You can then download the .CSV version of the report for use on your own computer, or upload it to the cloud and use with an online spread sheet, like google sheets. 

    • Thanks 2

    Marketplace is failing to update Relevance Sort

    in Merchants

    Posted

    Greetings, all!

    If the Search Sort option are changing or reverting when you go to the next page of returns, this unfortunately, this wouldn't be an issue that Customer Support could resolve. 

    The engineers/devs who work on the Marketplace would need to investigate to determine the cause and then work to resolve the issue. 

    I would encourage anyone having the issue to file a Bug Report letting the Devs know that this is happening to you and include your web browser information. 

    If you have tested to see if the same thing happens when you use the viewer browser while you are logged in world, I would include that information as well along with which viewer and version you are using. 

    • Like 1
    • Thanks 2

    Help with Marketplace items

    in General Discussion Forum

    Posted

    Greetings, All!

    As @Perrie Juran says, Marketplace deliveries are not affected by your online or busy status.  They used to be, many, many, years ago, but once the Viewer Managed Marketplace was released, all content bought from the Marketplace is automatically delivered to your Received Items section. 

    In the Linden Lab Viewer, the Received Items is a separate section of your SL Inventory Window.  Please refer to the images that @Silent Mistwalker included in their post above ^

    If the Received Items section is collapsed, using the Inventory Search function may not show any items in that section. 

    Since the Received Items section is a collapsed section, using the Recent Tab may also not show the items. 

    If you are unable to locate the items using a 3rd party viewer (Firestorm), please download and install the LL Viewer and look for the items using that viewer. 

    You can log into a sandbox region if necessary, open your SL Inventory Window and wait until your inventory completely loads then open the Received Items section. 

    The items in the Received Items section can then be drag and dropped into your main SL Inventory Folders. Personally, I recommend creating a new SL Inventory Folder named Marketplace Purchases and then drag and drop anything from your Received Items section to that folder. 

    You can then log out of the LL Viewer and log back into your preferred viewer. 

    You should only keep items in the Received Items section until you can verify the items were delivered, and then move then into your main inventory. Having a Marketplace Purchases folder makes it easy to drag and drop the items to one folder without having to sort the received items immediately.  You can then go through your purchases later to move or sort them into other folders. 

    The Received Items section does not have a size limit, however, the more items you keep in that section, the harder it will be to find newly delivered items, or to verify a failed delivery when it happens, and as stated above, items in that section may not be found when you do an SL Inventory Search or use the Recents Tab. 

    Cheers and Happy SL Birthday all.  Don't forget to ask a Linden for their bear.  :)

     

    • Like 2
    • Thanks 2

    Featured Item - Not showing

    in Shopping

    Posted

    Hello, XxDeathLordJasonxX!

    Depending on the category landing page for the Listing Enhancement, it can be very difficult to see a specific listing in the Featured Item Scroller and may take a long time and dozens of page reloads before you will see the item. 

    If the landing page that was chosen is the main Marketplace Home Page, there are thousands of listings with a PLE (Product Listing Enhancement) for that landing page.  Each time the page loads a random selection of 21 listings will be shown.  While you are viewing those items, your item could be shown to another user who also loaded the same page.

    On landing pages with fewer items that use the same landing page for the PLE, it will be easier to see a specific item, but could still take multiple page reloads before that happens if there are more items than the 21 that load into the Featured Item Scroller on each page load.

     

    • Like 1

    Store Disabled

    in Merchants

    Posted

    Greetings!

    If you have been inactive for a while, your store will be disabled. 

    Submit a Marketplace Support Ticket and an agent can get your store re-enabled for you quickly. 

    Cheers all!

    • Like 5
    • Thanks 2

    Unable to find friend to give a gift

    in Shopping

    Posted

    Greetings!

    When purchasing items for a friend through the Marketplace, if they have a legacy last name, then the first and last name must be used. 

    If they have the "Resident" last name, then the last name it not used and only the First Name is used. 

    Make sure the actual Account Name is being used and not a Display Name.

    If the Marketplace still says that the user is not found, ask your friend to buy a free item from the Marketplace.  That will ensure the Marketplace has that users account information in the Marketplace database. 

    • Thanks 1

    Move item back to received items folder

    in Inventory

    Posted

    1 minute ago, Love Zhaoying said:

    Is there a time limit for how long items should show under "Received Items"? 

    For instance, if I purchase or receive an item and forget to check the "Received Items" folder.

    There is no time limit. 

    The items will remain in that section forever.  

    But when you do check and verify that the content was received,  they should then be moved into one of the other folders in your inventory, at that time. 

    On viewers that have the Received Items section collapsed at the bottom of the main inventory window, searching for an item in your inventory may not show the items in that area, making it seem like the content is missing or lost. 

    Keeping the Received Items section cleaned out makes it easier to find the new items that have been received and is general good practice for inventory management. 

    • Like 2
    • Thanks 1

    Move item back to received items folder

    in Inventory

    Posted

    Greetings!

    The Received Items folder/section is, for want of a simple description of purpose, a "mail box" that automatically accepts delivery of content purchased through the Marketplace. 

    When you receive items you should open that folder/section to verify the item was received and them move the content into one of your regular Inventory folders.  

    Content should not be stored in that section and items should not be sent back to that section/folder. It is a "mail box" for receiving items that are sent to your avatar.  

    Leaving Items in the Received Items area makes it harder to find items in your inventory and verify when new items have been delivered. If there are too many items in the Received Items section, there may come a point when new items are not shown at all.

    Just as you would not want to leave or store items in your Mail Box at your personal residence, neither should items be left in the Received Items section. 

    • Like 1
    • Thanks 1
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