Where can I find the magic box with my purchases in them,

[TrishMore]

I made purchases from Marketplace and then my viewer crashed just as i was placing my order.  I have notifications of delivery in my email and that i should log in to accept my purchases but there are no boxes for me to click on.  Where are the boxes and where are my purchases

 

 

[Rolig Loon]

The Magic Box belongs to the merchant who sold you the items through Marketplace.  You can't go there to get your items.  They are supposed to be delivered to you by Marketplace.  When you logged in, there should have been a message waiting for you in IM.  You should click the "Accept" box to receive the items and send them to your inventory.  However ....

It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, especially if the merchant's Magic Box is temporarily out of service or the sim it's on is offline. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

[Lindal Kidd]

"Log in to accept your purchases" means that you need to start the Second Life viewer.  Your purchases will either be in your inventory, or you will see notices telling you that you have received an inventory offer, and ask you if you want to accept it.