My credit card was charged without my being notified

[Portia Yearsley]

My credit card was charged without my knowledge and I need the money back.

[LoveAngeL Lyre]

Hello Portia and welcome to SL Forums. Here is a resident to resident Forum and my feeling is that we can't help. The best you can do is to contact Billing Support. This way you will speak directly with someone of LL's support team. Other options:

• Toll-Free Support Number for UK, Germany, France, Japan, Spain, Brazil, and Portugal: +0080071237123
• Customer support phone number (All Countries): +44 2033620268
• Email: support@payments.secondlife.com

[Ariel Vuissent]

Check your membership. That's really the only reason I can think of that your credit card would be charged. Go to your dashboard and click the little arrow next to "Account" on the lefthand side of the screen. In the expanded menu, click the first option - "Account Summary." The first thing there is "Your Current Plan," which will tell you if you're on Basic or Premium. Basic is free; Premium gets charged.

If you are not a Premium member, I can't think how or why you would have been charged without notification, assuming you haven't bought $L recently. Either way, as LoveAngel suggested, contact Billing Support and they'll investigate the cause of unexpected billing.

[MadamG Zagato]

Contact your financial institution.

[Lindal Kidd]

If you have a Premium membership, or own land on the Mainland, Linden Lab will charge your payment method whenever that bill comes due (monthly, quarterly, or annually).  They will NOT notify you each time you have a payment due.

You are responsible for monitoring your account and knowing when a bill is about to come due.