Receiving Stipend when not entitled. What to do?

[Spacegirl Orsini]

I had a premium account and though my credit card is not being charged for a long time now and a balance of 0.00 USD I am still receiving the weekly stipend.

Below my account status: 

Your current plan: CancelledCancelledCancelled

Your billing rate: USD 0.00 CancelledCancelledCancelled

Your current status: Active

Next bill date: — 

and from my Transaction history one of the stipend entries:

11/29/2011 02:57:40 1e4b3569 Source: SYSTEM   Stipend Base    L$300  

 

Please help, as my remaining silent is as good as theft yes?

[Venus Petrov]

How observant and honest!  +100 kudos to you for that.  To contact Linden Lab, use any of the following phone numbers:

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

---

Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only

In this forum, questions are answered by your fellow residents so we are unable to take direct action to help you.

[Monti Messmer]

Did you pay for a year being premium, then you will receive the stipend until that year is over (or quater year .... one of that long time billing plans).

If not you can file a ticket (gosh i hate to give this answer)

Monti

[LoveAngeL Lyre]

Hello Spacegirl and welcome to SL Forums. If you get your weekly stipend, you are a Premium Member so maybe it is easier to use LiveChat. Check if you can find the option on the right.

[Lyra Blackthorne]

When you cancel it quits billing you for future, but you might have prepaid up to a certain date.

Here is the link to live chat https://support.secondlife.com/start-chat/ so you can make a quick check

[Ceera Murakami]

If you cancelled your membership before it expired, I think they may still pay you the stipend until that membership period ends, even though you forfeit all other benefits of being a Premium member as soon as you downgrade to Basic. So for example, if you cancelled the membership two months after you paid for a full year, they might keep paying you the stipend for the remaining 10 months.