I bought outfits on marketplace but haven't received them

[aiobhean]

I made a lot of purchases in the marketplace yesterday, but have yet to receive any of them.  When I checked my purchase history, It said they all had been delivered.

[Rolig Loon]

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

[valerie Inshan]

You probably filled your shopping cart which is the best way to provoke delivery failures.

See this thread for anwsers to a similar problem:

http://community.secondlife.com/t5/Account/I-have-an-invoice-that-says-items-delivered-but-they-are-not-in/qaq-p/1210711/comment-id/7889#M7889

[Dazler]

If you have been billed, simply send the merchant a notecard inworld. (A notecard is more reliable than an instant message, as instant messages are often capped for merchants who receive a lot of correspondence.) Make sure that your notecard is polite and contains details of the failed transaction. Most merchants will be very willing to resend the item. Please give them a day or two to reply - don't expect an answer within minutes. You must remember that merchants are no different to you and do not sit by their computers at all hours of the day.

One final word, to reduce the chances of the problem occurring again, remember not to buy multiple items at the same time,as this may increase the chance of causing the software to fail. It's safer to buy one object at a time.

[Rolig Loon]

Notecards, group notices, group invitations, IMs, and purchased or gifted objects are all subject to the same cap ... a total of 25. So, sending a notecard is a good idea because it's a more permanent record and it can contain a lot more information in slightly better format than an IM, but it is just as likely to get caught in the receiver's cap.