I have an invoice that says items delivered, but they are not in inventory?

[Gayle Jinx]

According to invoice, I am supposed to have these items? But they are not in my inventory. However, I have been charged with them? HELP Please?

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Invoice # 1283767830

Ordered on November 06, 2011

Order Status: Delivered

	Description	Item IDs	Unit Price	Qty	Total:
	Traditional Xmas Lights Pack Sold by Denise Rowlands Visit The Store Review Product	43536274	L$0	1	L$0
	1 item has been delivered
	Mini Xmas Lights Pack Sold by Denise Rowlands Visit The Store Review Product	43536275	L$0	1	L$0
	1 item has been delivered
	Police Cruise Car (boxed) Cruiser 4x4 with siren & lights Sold by ZOMBIE Xstar Visit The Store Review Product	43536276	L$1	1	L$1
	1 item has been delivered
	Free Tealight Candle from TrigiGifts Sold by Trigit Amat Visit The Store Review Product	43536277	L$0	1	L$0
	1 item has been delivered
	Baffle! [Leafy Lamp.] Gift Sold by Samantha Smadga Visit The Store Review Product	43536278	L$0	1	L$0
	1 item has been delivered
	Dotty Teapot Lamp (LISP Bazaar) Sold by Pandora Popstar Visit The Store Review Product	43536279	L$0	1	L$0
	1 item has been delivered
	Adjunct Home - Awesome Gamer Chairs (Boxed) Sold by myvegancookbook Bolissima Visit The Store Review Product	43536280	L$0	1	L$0
	1 item has been delivered
	FREE Christmas Decorations 2010 Sold by Sinthilee Voom Visit The Store Review Product	43536281	L$1	1	L$1
	1 item has been delivered
	Set of Tree Lanterns Sold by Winter Thorn Visit The Store Review Product	43536282	L$10	1	L$10
	1 item has been delivered
	~*Unicorn Dreams*~ Swirl Flower Lamps- 3 pack Sold by SnakeLady Melody Visit The Store Review Product	43536283	L$1	1	L$1
	1 item has been delivered

Total:

L$13

[Dazler]

If you have been billed, simply send the merchant a notecard inworld. (A notecard is more reliable than an instant message, as instant messages are often capped for merchants who receive a lot of correspondence.) Make sure that your notecard is polite and contains details of the failed transaction. Most merchants will be very willing to resend the item. Please give them a day or two to reply - don't expect an answer within minutes. You must remember that merchants are no different to you and do not sit by their computers at all hours of the day.

One final word, to reduce the chances of the problem occurring again, remember not to buy multiple items at the same time,as this may increase the chance of causing the software to fail. It's safer to buy one object at a time.

[valerie Inshan]

Wow 10 items at one time! No wonder why you had delivery issues. The Marketplace cart is not 100% safe. NEVER fill it as it increases delivery failures. Follow Dazier's good advice and buy one by one, eventually 2 or 3 items from the same merchant. Also try as much as possible to be inworld at the moment you purchase. It's way much safer.

[Jacki Silverfall]

Reorder the freebies and notecard the rest as was suggested.

Make sure you are in-world when you order items and you are not in busy mode.

[LoveAngeL Lyre]

Hello Gayle. As already mentioned is no good to overload your shopping cart. It is one of the top causes for delivery failures. Also when you order stuff from Marketplace, care to be online in world. Your inbox can save only 25 notifications, im's, invitations, notices, announcements. If being offline you had already close to 25, your new ones got capped so you will never get your stuff. Use Marketplace for a market research but prefer to buy in world visiting the stores where often you have best offers and other benefits (for example welcome or group gifts). For your free products, you can order them again. For the rest, if you have difficulties to contact the merchant(s) you can also submit a ticket --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened, include the order number and the name(s) of the item(s) that failed to be delivered and wait for a reply.

[Lindal Kidd]

These are mostly freebies, and your total cost was only $L13...about five cents.  I wouldn't bother with sending notecards to the merchants in this case.  Just repurchase the items.