Byuing but not recieving!

[Jeff Quercus]

I twice bought stuff from a Dr.Austin. But I found nothing in my inventory under 'objects'. How to contact the vendor???

[Rolig Loon]

Assuming that you bought the items in Marketplace .....

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

If you bought them in world, the transaction information is in your Transaction History on your dashboard at secondlife.com  >> Accounts.

[LoveAngeL Lyre]

Hello Jeff. You don't clarify if you bought the stuff from Markeplace or in world. If you bought it at Marketplace, follow Rolig's great suggestion.

If you purchased the stuff by a store in world, go back find the owner or a manager there, report the problem and ask politely for redelivery. If you can't find someone you will find the name of the merchant with right click on the vendor --> Edit. Open your dashboard --> Account on the left --> Transcaction History --> take a copy of your last transactions --> create a notecard --> paste there --> send the notecard at the merchant, explain analytically what was happened and ask for support. Good luck.

[Dazler]

First of all, just be patient. The software for the marketplace is often unreliable and it may take anything from a few minutes up to an hour for the item to arrive.

If after a few hours, the item has not arrived, just go to the Marketplace site and click on "My Account" under "My Marketplace" at the very top of the screen. You can see here if you have been billed or not by going to "Order History" on the left hand side of the screen. If you haven't been billed, it will explain that the money has been refunded and a payment of zero will be shown. The on screen notes will leave you in doubt of whether you have been billed or not. If you have not been billed, you may want to make a second attempt at buying the product.

If you have been billed, simply send the merchant a notecard inworld. (A notecard is more reliable than an instant message, as instant messages are often capped for merchants who receive a lot of correspondence.) Make sure that your notecard is polite and contains details of the failed transaction. Most merchants will be very willing to resend the item. Please give them a day or two to reply - don't expect an answer within minutes. You must remember that merchants are no different to you and do not sit by their computers at all hours of the day.

Finally, when the matter has been resolved, don't forget to write a few words of praise in the "Review" of the item. This will help the merchant greatly and can be an appropriate way of saying thank you for their efforts.