I bought a sword but I can't find it in my inventory!!!!

[LoveAngeL Lyre 781]

Hello pikpikpiky and welcome to SL Forums. At first open the second tab of your inventory called "Recent" and check out if you can find them there. Usually you see a box. If you reloged, look into the folder called "Objects" in your main inventory.

If you are sure that you can't find them, open your dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> and check out if your purchases have been delivered. If not, normally you must to wait up to 24 hours. If this time expires, the best you can do is to submit a ticket https://support.secondlife.com/create-case/ --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened and wait for a reply.

If you purchased the clothes by a store in world, go back find the owner or a manager there, report the problem and ask politely for redelivery. If you can't find someone open your dashboard --> Account on the left --> Transcaction History --> take a copy of your last transactions --> create a notecard --> paste there --> send the notecard at the merchant asking  for support.

Generally when you purchase something, care to be online in world. If you are offline during the delivery process and you have already 25 nodifications to check out, the new one (pop-up window where you have to click "Keep") will be capped.

Good luck.

[LoveAngeL Lyre 781]

Hello pikpikpiky and welcome to SL Forums. At first open the second tab of your inventory called "Recent" and check out if you can find them there. Usually you see a box. If you reloged, look into the folder called "Objects" in your main inventory.

If you are sure that you can't find them, open your dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> and check out if your purchases have been delivered. If not, normally you must to wait up to 24 hours. If this time expires, the best you can do is to submit a ticket https://support.secondlife.com/create-case/ --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened and wait for a reply.

If you purchased the clothes by a store in world, go back find the owner or a manager there, report the problem and ask politely for redelivery. If you can't find someone open your dashboard --> Account on the left --> Transcaction History --> take a copy of your last transactions --> create a notecard --> paste there --> send the notecard at the merchant asking  for support.

Generally when you purchase something, care to be online in world. If you are offline during the delivery process and you have already 25 nodifications to check out, the new one (pop-up window where you have to click "Keep") will be capped.

Good luck.

[Rolig Loon 27,286]

One easy way to look, especially if your inventory is large, is to do a restricted search on your inventory's Recent page.  Down in the lower left corner of that page, there's a gear symbol.  Click it and select Show Filters, then adjust the Hours Ago or Days Ago settings to look for things that you have added to inventory during that time period.  If your item doesn't show up, then it wasn't delivered (or your inventory is borked).  Then you'll have to look up your Transaction History to get a record of the sale and contact the merchant who sold it to you.  If you bought it in Marketplace, that record is in My Marketplace, at the top of the screen there.  If you bought it in world, look in your dashboard (secondlife.com) under the Account heading on the left side of the page.

[Knowl Paine 455]

If you cannot find the Sword, it might not have been delivered and you should follow the recommendations provided.

The redelivery policy is standard but some Merchants may list or provide for alternate timely solutions and methods for contact in their Profile page.