Well known company refuses support

[DarkMoon Lilliehook]

Friendly greetings...

A warning to all of you out there:

While requesting support from a UK company in SL that produces items for businesses in SL  I had to wait over a month to get a reply which was incomplete and unprofessional. They state tickets get answered within 2-5 days.

After putting in another question to their support ticket system and waiting for over a week i wanted to check on the ticket and had to find myself suspendet from their website.

This company gets over 15000 L$s each month from me for a subscription to a webbased group system. This is one of the worst support i ever received. Acting like this is totally unprofessional and i see no other choice than warning all of you about their services.

[Chelsea Malibu]

Unfortunately, even large businesses can survive in SL with poor support if there is no competition. Competition is what drives the deals and keeps businesses on their toes.

Hopefully, a better suited replacement is out there for you to work with and I am sure this board can give you some recommendations.  I believe I know who you are talking to and yes, they have gotten too important for themselves and do not respond to support issues which is why I don't use them.

[Dogboat Taurog]

a well known fishing franchise let me down too, they thought they could change the deal that I'd bought in to.

I was contacted earlier on today, they refunded me and told me I wasn't a customer anymore, LOL.

It wasn't really about the money, it was about how their arrogance they could change things at the drop of a hat.

I think they need a bit of competition to wake them up..

 

[DarkMoon Lilliehook]

I already started doing a website and in world objects to be competition for them in soon future as im sick of this.

I removed all their affiliate vendors from my shop and will replace them with my own systems as soon as i get them ready.

Regards,

DarkMoon Lilliehook

 

No advertising, please. Link removed. Joanna

[Canoro Philipp]

looking forward to check your range of products, it seems that you are going to be an honest business owner after this bad experience.

[Ciaran Laval]

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DarkMoon Lilliehook wrote:

Friendly greetings...

A warning to all of you out there:

While requesting support from a UK company in SL that produces items for businesses in SL  I had to wait over a month to get a reply which was incomplete and unprofessional. They state tickets get answered within 2-5 days.

After putting in another question to their support ticket system and waiting for over a week i wanted to check on the ticket and had to find myself suspendet from their website.

This company gets over 15000 L$s each month from me for a subscription to a webbased group system. This is one of the worst support i ever received. Acting like this is totally unprofessional and i see no other choice than warning all of you about their services.

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1. The original guy has merged the company with another guy and has taken a back seat.

2. They made support low priority for those not paying for support several months ago.

[Dogboat Taurog]

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Ciaran Laval wrote:

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DarkMoon Lilliehook wrote:

Friendly greetings...

A warning to all of you out there:

While requesting support from a UK company in SL that produces items for businesses in SL  I had to wait over a month to get a reply which was incomplete and unprofessional. They state tickets get answered within 2-5 days.

After putting in another question to their support ticket system and waiting for over a week i wanted to check on the ticket and had to find myself suspendet from their website.

This company gets over 15000 L$s each month from me for a subscription to a webbased group system. This is one of the worst support i ever received. Acting like this is totally unprofessional and i see no other choice than warning all of you about their services.

---

1. The original guy has merged the company with another guy and has taken a back seat.

2. They made support low priority for those not paying for support several months ago.

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http://community.secondlife.com/t5/General-Discussion-Forum/Ever-been-mugged-or-robbed-in-SL/td-p/984183

maybe these threads should be joined.