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Still getting billed after downgrade to basic and releasing land.


benwigert
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No it's not: Help -> Billing issues:

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Portugal: 800.814.450
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only



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No it's not: Help -> Billing issues:

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Portugal: 800.814.450
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only



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If you have only been billed once after changing status, it may be likely that your usage charge is from the last billing cycle.

If two or more monthly billing cycles have past after changing status and you are charged, you should call Billing as mentioned.

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If you only had a Linden home you should not have been charged at all. If you had a Linden home and you also purchased another 512sqm parcel of land on the mainland, your tier fee would be $5 a month.

Assuming you no longer have any land (or Linden Home) you will not be charged again next month.

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