Login Failure

[Chrristtine]

From the morning I have this message on every account. In every viewer. I check network and firewall and that is fine. So some idea how to repair that?

[Profaitchikenz Haiku]

Are you using a VPN? If so, try changing the location it purports to be connecting you from.

[Chrristtine]

I'm not using VPN.

 

[Nalates Urriah]

This error has many causes, enough so that trying to chase down the actual cause is less important than just getting past it.

To get past it there are several steps to try.

First, try logging into another region. Pooley or Furball are good ones. But any from the Destination Guide will work.

Next, restart the router/gateway and then your computer. Test your Internet connection. If that goes well then try logging into SL.

Check the SL Status Page. See if SL is up. The websites can be up when the grid/world is down. If SL has a problem it shows up pretty fast on the forum.

Check the general internet status. Look for Internet Traffic Reports to see if there is an outage between you and SL. You need to know where the SL servers are that serve you to do this. This means that when you are connected you need to grab an address so you'll know when things go sideways. Open the viewer's HELP->About... and look for your region server's address. It will look like this:

Add .secondlife.io to the simhost-... address and geolocate the combined address.

While you are trying all these steps it is likely the problem will resolve itself... or someone will fix it. So a simpler fix is to do something else for an hour or so and then try again.