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Logging in problems (10th Jan)


Amanda Dench
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37 minutes ago, Nalates Urriah said:

OMG! People it is Tuesday.... the restart day. Try again in 20 minutes.

Or... log into a different region. If they are restarting your home or last visited region then your login WILL FAIL. Bounce to the web version of the Destination Guide and pick a place.

Almost every Tuesday the Lindens update the region servers with new software. That requires a restart. About 80% of the grid is involved in the rolling restart. When things go well it takes a region about 10 minutes to restart. When things go wrong... well... no telling. But I have seen it take 2 to 4 hours for a region to come back online. The Lindens have something like 4,000 computers to update and restart. The operations team is watching the process and is usually on a problem before we users know there is a problem. But, file trouble tickets for those times they miss something.

On Wednesday morning the Lindens are restarting the Release Candidate (RC) regions, about 20% of the grid.

Don't you think we already tried and know this.  As it happens it was an extra problem that only affected some avatars.

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