Missing Items!!

[jennyL548]

I ordered four items from market place and never recieved them. My history says that they were paid for and sent yet i have nothing. What do i do?

[Rolig Loon]

Hehehe.. It's an epidemic!   Here's what I just typed in an identical thread for another resident....  :smileyhappy:

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery.  Most merchants are very understanding, because it happens all the time.

In the future, you can improve the odds of getting everything you ordered by only putting one or two things in a Marketplace shopping basket at a time.  (I never buy more than one thing at a time myself.) Also try to order Marketplace items while you are in world to receive them.  Under some circumstances, if your IMs are capped, for instance, the system will refuse delivery automatically.



[LoveAngeL Lyre]

Hello jenny and welcome to SL Forums. If you ordered your items from Marketplace, the best you can do (for me) is to submit a ticket https://support.secondlife.com/create-case/  --> Marketplace Category --> Failed Marketplace Delivery.