HELP!!!!

[Mayalily]

I've heard about this ruth hair fix thing.  Someone told me I needed that, but I'm assuming they were on Phoenix because in my inventory in viewer 2, this ruth hair fix thing is not in there.  And now I can say, thank goodness. 

[Lyra Blackthorne]

Do you see an item in your inventory called Ruth hair fix?

If you do, use another viewer like Kirstens to log into SL

Change all your clothes shape everything...then find the ruth hair fix and delete it

then you should be able to log in with Phoenix with no problem and look just fine

[KasherMelody]

Ive Been having the same problem you know when your cloud for like ever then when you do load you do load your  A big chunky monster with nothing on no skin or shape my eyes turn all white and the only thing that loads is my hair but ill try to clear my cache and since im a safe person about where i go on secondlife for no on eversince my avatar fell into a black whole once what does pooley and smith have there e.e