logged out after a few minutes

[Rombald78]

Just started, and am looged out after a couple of minutes every time. Can anyone suggest why?

[Odaks]

Hi @Rombald78, welcome to the Commiunity Forums.

The first thing for you to do is to let us know your settings and system stats. We can try to help further once we know we know what we're dealing with.

Go to your top bar menu in your viewer:-

Help -> About [viewer name] -> Info tab

and copy/paste everything on that page to a posting here. If you need to conceal your location for any reason, either edit it out first or go somewhere bland (like Hatton, which is a Linden water region) to collect these stats. If you can manage to collect these stats while you are logged in, we'll get a bit of extra information which can be very helpful. If not, never mind, just do it while not logged in.

Edited February 20, 2022 by Odaks
spelling!

[Rombald78]

Thanks for your response. Info follows as requested but first I will mention that I have no trouble on my laptop, so the problem is not internet connection. However, I would much prefer to be able to use this PC.

 

Second Life Release 6.5.2.567427 (64bit)
Release Notes

You are at 120.7, 207.4, 23.6 in London City located at simhost-097f547db60691692.agni
SLURL: http://maps.secondlife.com/secondlife/London%20City/121/207/24
(global coordinates 217,977.0, 229,327.0, 23.6)
Second Life Server 2022-02-10.568388
Release Notes

CPU: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz (3300.03 MHz)
Memory: 8141 MB
OS Version: Microsoft Windows 10 64-bit (Build 19043.1526)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GT 640/PCIe/SSE2

Windows Graphics Driver Version: 15.5527.0.0
OpenGL Version: 4.6.0 NVIDIA 456.71

Window size: 1710x987
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 136m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 4
Advanced Lighting Model: Enabled
Texture memory: 512MB
Disk cache: Max size 204.0 MB (136.5% used)

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Studio 2.01.07
Dullahan: 1.12.3.202111032221
  CEF: 91.1.21+g9dd45fe+chromium-91.0.4472.114
  Chromium: 91.0.4472.114
LibVLC Version: 3.0.16
Voice Server Version: Vivox 4.10.0000.32327

Packets Lost: 100/3,131 (3.2%)
February 22 2022 00:48:22

[Alwin Alcott]

9 minutes ago, Rombald78 said:

 so the problem is not internet connection

 

 

CPU: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz (3300.03 MHz)
Graphics Card: GeForce GT 640/PCIe/SSE2
Draw distance: 136m
Bandwidth: 3000kbit/s
Advanced Lighting Model: Enabled
Disk cache: Max size 204.0 MB (136.5% used)

Packets Lost: 100/3,131 (3.2%)
 

starting with the first and last line i quoted ; it is your connection, 3% packet loss will for sure keep you off a constant connection that the viewer needs, so it logs you off/crashes.

However a I3  with gt640 will run SL, miracles aren't expected, so only low settings will make SL running.
the 3000 kb bandwith isn't needed
the draw distance has to be as low as possibe
ALM disabled.
disk cache 204 mb and using 136% isn't really in line with eachother.

reset your modem/router( and cabled to your pc) it might make the packet loss better, if not it's possible that the connection trouble is by your ISP( or further in the line) and is out of your control, but you can ask your ISP to investigate that.

[Rombald78]

Thanks, trying to follow your suggestion but in the meantime, I have checked the stats when running on myb laptop, as follows. The only difference compared with my desktop PC that appears significant to me is the hardware - graphics card and CPU. Am I right?

Still, it's odd because I ran SL on my PC a few years ago with no problem. The only change since then is upgrade internet service to fibre which gives much higher speed than previously. 

Laptop stats follow:

Second Life Release 6.5.2.567427 (64bit)
Release Notes

You are at 77.3, 120.2, 33.8 in Firestorm Social Island located at simhost-0fc68a340b12d2c2f.agni
SLURL: http://maps.secondlife.com/secondlife/Firestorm%20Social%20Island/77/120/34
(global coordinates 167,501.0, 285,048.0, 33.8)
Second Life Server 2022-01-06.567269
Release Notes

CPU: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (2304 MHz)
Memory: 8084 MB
OS Version: Microsoft Windows 10 64-bit (Build 19043.1526)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1050 Ti/PCIe/SSE2

Windows Graphics Driver Version: 26.20.100.6911
OpenGL Version: 4.6.0 NVIDIA 388.73

Window size: 1920x1001
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 5
Advanced Lighting Model: Enabled
Texture memory: 512MB
Disk cache: Max size 204.0 MB (138.6% used)

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Studio 2.01.07
Dullahan: 1.12.3.202111032221
  CEF: 91.1.21+g9dd45fe+chromium-91.0.4472.114
  Chromium: 91.0.4472.114
LibVLC Version: 3.0.16
Voice Server Version: Vivox 4.10.0000.32327

Packets Lost: 72/3,409 (2.1%)
February 22 2022 03:19:32

[MarissaOrloff]

It could very well be a network problem. If you are using wifi change to a wired ethernet connection to your modem or eth to wifi if using wired or just change the cable. It's quite normal to get some packet loss when first logging in. I'm curious to see what loss you have after 5-10 minutes of use (if you can stay on that long). If you could post a traceroute here (block out the first few hops) that would help quite a bit to rule out networking problems. You will want to download a program called winmtr. It must be run as administrator (right click the icon and select "Run as Administrator) and for an IP address use:

simhost-0fc68a340b12d2c2f.agni.secondlife.io 

That will trace the exact path from your computer to social island. The results have to be interpreted because a lot of routers reject or limit ping requests so post them here or send me an IM. Block out the first few "hops" (ip adresses) to mask your originating IPs. More than likely everything will be fine but it is always good to eliminate potential problems in the bud. 

 

[Rombald78]

Thanks, I connected ethernet cable and it's working ok now so I will sttle for this.