Friend with teleport issue

[bigmoe Whitfield]

So I've got a friend in sweden and his brother is having the same issue.  they are unable to teleport into a sim their store is on,  they can reach other destinations fine, but they are having issues with getting into lionheart directly from sweden.   I am not sure what to do besides post here to see if any one has any ideas.

[Aishagain]

The obvious answer (to me) is to get onto LL support with the issue. If it is an issue via the LL viewer they should react and it may simply need the region to be restarted.