Question concerning CC-transfers: Unable to purchase Lindens.

[Michal Rainier]

Greetings,

Since a few days I am unable to purchase more Lindens through the SL website.

All my information is correct, the balance on my card is sound. Yet it always pops up the remark:

We are unable to complete your request.

• Could not charge account.
• The system encountered an error while processing your order, please try again.

Added to this I notice on the website that the videotutorials-section is having difficulties. No idea if it is related but thought I would point it out.

Any information regarding this issue would be greatly appreciated.

Thank you

[Ansariel Hiller]

For billing it might probably the best idea to call billing support:

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

---

Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only



[LoveAngeL Lyre]

Hello Michal. You aren't the only who can't buy lindens. For billing issues, depending your country you can call the following numbers:

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

If none of those numbers are in your Country you can email to: support@payments.secondlife.com

You can check out also if you wish the blog by FJ Linden, 5 days ago:

http://community.secondlife.com/t5/Featured-News/Solutions-to-Quickly-Resolve-Your-Billing-Issues/ba-p/903833

If you urgently need to buy lindens you can use one of the acceptable Third-Party Exchanges:

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Linden_Dollar_Marketplace

About video tutorials they work for noone last days.

[Peewee Musytari]

Try a different browser.

[priscillaleen]

Hi did you solve your problem? Or does this problem still persists? I really  need to know because I am having the same problem for almost a month now.... Thanks.