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2 hours ago, GabrielleVanDerMalle said:

I used my credit card a week ago to buy lindens, as of two days ago, they say they don't have my card on file and need to add one . Why? I filled a ticket. 

Since we are just Residents like you, we cannot answer with any definitive answer, but simply offer possibilities. 

Is it possible the card has expired?

Besides waiting on the Support ticket, you can call Billing:

   https://lindenlab.freshdesk.com/support/solutions/articles/31000131008-billing-support

Please note that phone support is for billing issues only.  If you're having technical issues, please contact our technical support team.    
Billing support phone numbers
Toll-Free (US/Canada): 800.294.1067
Long-Distance: 703.286.6277
Our Billing team is available from 9am to 5pm EST(6am to 2pm PST), Monday through Friday.
 

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