No sound when an IM arrives.

[Pup Karu]

My Preferences>Sound & Media has the Master Volume On ('Mute when minimized' is not checked). And my Preferences>Chat has a check on 'Play sound' for both friend and non-friend IMs. (And the sound on my computer is on/not muted.) But I don't hear a sound when a new IM arrives.

[Rowan Amore]

1 hour ago, Pup Karu said:

My Preferences>Sound & Media has the Master Volume On ('Mute when minimized' is not checked). And my Preferences>Chat has a check on 'Play sound' for both friend and non-friend IMs. (And the sound on my computer is on/not muted.) But I don't hear a sound when a new IM arrives.

The master volume may be on but are all the separate sounds also on in the drop down menu?

[Pup Karu]

In Sound & Media, all of the separate sounds, except Buttons, are on and Enabled. Buttons is off. Is that the problem?

[panterapolnocy]

As far as I know, the "buttons" (which should be labelled as "interface" really) does share the on/off state for all UI actions - buttons, opening/closing windows, region restart sound etc. and the incoming IM sound. Try to untick it and see if the viewer makes the desired sound.