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If you bought it on the Marketplace, check your Order History to make sure that the status says delivered. If it does, copy the transaction and send it to the seller in a notecard asking for a replacement.

As it is the weekend, you may not get an answer until after Monday, so don`t panic yet.

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Since you said you searched the whole store, I am guessing you bought it in world. You can go to your transaction history in your account area and find the transaction. Copy that info including the transaction date, number etc. into a notecard and explain the problem to the seller. Be aware that there are MANY content creators that log in once a week or so. So you may not receive and instant reply. If the seller decides to resend you the item (usually if it is a no transfer item then they have no problem doing that). They will. It is totally at their discretion . You may NOT get your item. That is just part of life in the virtual world,. Many content creators DO want to help however. Good luck.

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