Product disappears from marketplace, no explanation

[Insky Jedburgh]

This product:   http://marketplace.secondlife.com/p/LANDSCAPING-WINTER-PEAK-Sculpty-Ski-Mountain/152220 has disappeared from both my listed and unlisted items.  Winter Peak as it is known was last sold November 10th, 2017, as it has been doing for years now.  Suddenly it is erased from my merchant listings with not so much as a word as to why.  I was still being charged a listing fee, which I have since deactivated.  This was a good selling, seasonal product, which I am now taking a hit on, since I am losing sales while it is mysteriously delisted.  I need to know what happened, but the help section for merchants is so convoluted, finding answers time consuming and next to impossible.  What the ***** happened?

where else can I go to get a frikken answer?

 

Edited November 20, 2017 by Insky Jedburgh

[Cindy Evanier]

14 minutes ago, Insky Jedburgh said:

This product:   http://marketplace.secondlife.com/p/LANDSCAPING-WINTER-PEAK-Sculpty-Ski-Mountain/152220 has disappeared from both my listed and unlisted items.  Winter Peak as it is known was last sold November 10th, 2017, as it has been doing for years now.  Suddenly it is erased from my merchant listings with not so much as a word as to why.  I was still being charged a listing fee, which I have since deactivated.  This was a good selling, seasonal product, which I am now taking a hit on, since I am losing sales while it is mysteriously delisted.  I need to know what happened, but the help section for merchants is so convoluted, finding answers time consuming and next to impossible.  What the ***** happened?

where else can I go to get a frikken answer?

 

https://support.secondlife.com/create-case/  Submitting a support ticket?

[Whirly Fizzle]

LL are aware of the problem & it's affecting a lot of people.

https://status.secondlifegrid.net/incidents/nylvk04mplfd

Note this isn't only affecting no copy items as the grid status post says though.

There are a lot of JIRA issues filed too.  The main issue is BUG-202631 - My item has been unlisted from my shop but I didn't received any money to my account
All other reports and forum posts reporting the problem are linked to that issue.