Hello i cant log in into SL , pls Help

[ryanman Aie]

hi everyone

i cant log in into SL

im playing it since 2007 i believe and i cant log in like a year ago or 2 maybe

it says for i call a phone number wich i alredy did and didnt understand it 

i didnt did anything wrong for be banned

what should i do pls help me

my SL account:   Ryanman Mayo

i just wish to play again , PLS

[Peewee Musytari]

How far are you getting into the login process and what is the error message you are getting?

You can reply back here using "comments".

[ryanman Aie]

i cant log in in the websyte and the game

the message that comes is "Your account has been placed on hold.

Please contact customer support.,Call us at (866) 476-9763 or you can submit a Support Case"

this is what it shows when i try log in

[ryanman Aie]

i cant log in in the websyte and the game

the message that comes is "Your account has been placed on hold.

Please contact customer support.,Call us at (866) 476-9763 or you can submit a Support Case"

this is what it shows when i try log in

[ryanman Aie]

i didnt do anything for be banned

im a huge SL fan

i just whana play again PLS

[ryanman Aie]

my SL account : Ryanman Mayo

[Peewee Musytari]

 

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ryanman Aie wrote:

i cant log in in the websyte and the game

the message that comes is "Your account has been placed on hold.

Please contact customer support.,Call us at (866) 476-9763 or you can submit a Support Case"

this is what it shows when i try log in

---

 

Ouch ...You have been suspended, you should have received an email when that was done.

If the phone number is too expensive for you to call, you can try calling it using Skype which can be free or at least a lot cheaper.

Alternatively you can go to https://support.secondlife.com/create-case/

Do not login on any account & submit the ticket called "Reactivate an old account" using your email address.

 

[ryanman Aie]

ok alredy done it now what should i do now?wait?i alredy received a email

[Peewee Musytari]

Yes, once you have done everything that they ask, all you can do is wait. The time it takes varies depending on the reason that your account has been put on hold. If it is to check a money transaction, a month is fairly common, but there can be all sorts of reasons for it.

 

Keep checking your mail and for any updates on your ticket (which should also get mailed to you) you may get an email asking you to submit ID too, this is also perfectly normal.

 

Good luck, I hope it is resolved soon for you.

[Marigold Devin]

Please just submit a support case or contact the phone number they gave you. (or if you are outside of the USA, Peewee has a list of freephone numbers, you can call one of those. An operator might be able to reactivate your account.) It does depend why the account was put on hold.

[Marigold Devin]

I added a comment below Peewee's comments. Please go there to read it. (I have problems with this forum software)

[ryanman Aie]

Thank you so Much ill keep waiting day by day

Thanks