Account is not working anymore.

[Chereena]

Hello everyone,

I am sad and frustrated. Since 30th of March 2011 I don't get any kind of reply to my ticket. My Account was put on hold and I was told to send avatar name list and passport which I did on 31st of March. Since that I got no answer at all. I don't even have a clue why my account was put on hold. I didn't do anything wrong and I always buy proper  Lindens via Eldexchange.

I tried to ring up at different times the German and American Support Number via Skype and I reached the billing department, but all they say they can see that I replied the ticket, sent the information and that I just had to be patient to wait for them to reply on my ticket. They're working on the tickets in order that they come in. Someone will contact and answer me  via Email once they reached my ticket.

The thing is Charmina Constantine my main avatar is missed from groups. My friends are worrying about me. My hubby is talking just on Skype with me these days. He spoiled my avatar Charmina with gifts and spent (like me) an awful amount of money on my inventory. I don't even want to think of the amount that we spent making us look good and making Second Life a wonderful place to spend time... I don't want to loose all that. I didn't do anything wrong. Why they did that to me? I miss my friends I met my RL partner in SL 3 years ago. Since we met Inworld we are together in RL although we come from differnet countries. It's a true love story. But SL won't let us enjoy our SL together because I still can't sign in. I miss my 7seasfishing. I was working to get up in Hall of Fame (Right now I am Number 301) and I can't get in to gain Experience points... It is more than sad.

I am also modelling for the wonderful designer Mrs Alejandra Wetherby and her amaziing Wetherby store, where all the people come to, to make themselves good looking with her wonderful dresses and Outfits. She was talking on Skype to me a couple of times, because she can't understand what happenend to my account and me. She wants me to model again for her and I can't sign in. I am so so sad. Putting my account on hold was the worst thing I ever experienced in Second Life. Has anyone an idea for me what I can do that they let me back in and reply my ticket? Thank  you all so much for your help**Only uploaded images may be used in postings**://secondlife.i.lithium.com/i/smilies/16x16_smiley-happy.gif" border="0" alt=":smileyhappy:" title="Smiley Happy" /> I won't give up ....

Greetings from Charmina Constantine

[Griffin Ceawlin]

LL puts holds on accounts for a number of reasons. I think you're just going to have to be patient. The person who started this recent thread had to wait 5 weeks for his account to be restored.

[Luc Starsider]

Frustrating as it is, Griffin is right. You simply have to be patient. LL works in mysterious ways, and handling of tickets can sometimes take loooooong time. I think they have managed to get the times down a bit lately, though, so perhaps you get an answer in not too long a time.

- Luc -

[Jaylin Wytchwood]

As someone living with my partner in both worlds in SL too, i feel your pain.

Sadly only thing you can do, is to wait. I have to say, Linden isnt the fastest in working their tickets, so i guess, only persistence and strong nerves help here.

 

"Send avatar list & passport copy" sound s a bit like, they want to make sure, its you behind your AV, and the account is not compromised by someone knowing your password, and maybe using the account for nefarious stuff.

 

Heads up, at least you have skype (its for my wife & me very important too).

 

[Chereena]

Thank you all guys. At least I got hope again because it seems normal that it all takes so long. I guess I will just have to wait and celebrate a big party when I will be able to sign back in.

[Peewee Musytari]

One month is very common, so you are not near the time to worry yet