Can't get to anything SL ??

[kinda Fallen]

A friend of ours turned off his computer to go out of town for thanksgiving, came back, and he cannot get into SL, or the Market Place, or the SL website. It times out, and or says "this page cannot be found" . He can get into all other web sites he wants to, just nothing involved with SL?

He has reset his modem several times, restored one of his computers, but it still keeps happening. Any ideas, we can pass on to him ? 

 

thanks for your help :)

[Amethyst Jetaime]

Maybe he's using the wrong password.  Have him click on Forgot Password to get it reset.

[Freya Mokusei]

I always recommend Nalate's comprehensive guide to Troubleshooting SL Connections.

Some ideas:-

1. Can your friend get to www.secondlife.com in their browser, and successfully log in?
2. How about my.secondlife.com?
3. You could ask him to take a look at his Hosts file (provided he doesn't operate a webserver it may be safe to post that here).
4. Or take a look at any web filtering he uses (sometimes Anti-Virus/Firewall products can bundle this).