Help! I suddenly cannot log into FS, SL Viewer, Coolviewer

[RowanRiverSong]

Everything was fine over the weekend.  Logged in this evening no problem.  Now suddenly I get a message before I even get logged in stating that "firestorm has stopped working.  a problem caused the program to stop working correctly.  Please close the program" then a box -> Close the program.

I have done a clean install, I have tried SL Viewer, Coolviewer, and I get the same thing.

Running a AMD Radeon video card, just updated the drivers. 

any one have any ideas here?

 

Answering here as I don't seem to have an option to reply to anyone.

First Answer.  No, this one is different.  couple of years ago I just changed the video card and it solved the problem.

Second Answer:  I didi a system restore and rolled it back a couple of days, but I'm going to make a note of your resolution should it happen in the future.

Thanks to those who responded.

[Rolig Loon]

Is this in any way similar to the problem that you had two years ago?  How did you resolve that one?  Is this the same Radeon card that you were using then?  I'm wondering, as I did then, whether you have a heat problem.

[susann Galtier]

Did suddenly get same problem yesterday. Both SL viewer and Firestorm shutting down before I culd press login.

I tried unninstall, reinstall, deleting cache...all the standard sugestions, and none of them worked.

So I did go into eventviewer to see if I could find any clues to the problem there. There I found this errror:

Error programpath: D:\Second Life\SL vIEWER\SecondLifeViewer\SecondLifeViewer.exe
Error modulepath:: C:\PROGRA~2\Raptr Inc\PlaysTV\ltc_game32-114279.dll

The fix for me was unninstall Raptr, and remove all its parts, deleting folder completly. Also did a regestry clean up after to remove all trash left by this program. I think Raptr is bundle software that comes with AMD software/drivers.

Disable Raptr might be enough: https://steamcommunity.com/app/206190/discussions/0/611696927931005910/