Black Videos/media, MyProfile & SL Search on SL Viewer.

[ErlinaAzure]

 Videos/media on prims from my YouTube chanel, My Profile and SL Search recently appear as black screens on SL Viewer (but work fine on Firestorm).The videos/media used to work prior to this. Google Chrome browser already includes Adobe® Flash® Player built-in. QuickTime & Adobe Flash are re-installed & updated (on Windows 7). I have tried uninstalling and reinstalling SL Viewer but it does not make any difference.

I would appreciate your help.

Thank you

[Rolig Loon]

Read the responses in https://community.secondlife.com/t5/Technical/Quick-Time-no-longer-supports-windows-which-makes-it-a-security/qaq-p/3030525 , especially the one from Abigail Longmeadow.

[Whirly Fizzle]

If you cannot view web profiles or see search on the LL viewer, then this is nothing to do with missing Quicktime or Flash plugins.

The most likely problem is that your antivirus software is blocking slplugin.exe &/or llceflib_host.exe, both of which are needed to see profiles, search & inworld media.

Make sure that both slplugin.exe & llceflib_host.exe for the LL viewer are whitelisted in your antivirus software.

You will find slplugin.exe inside the root of the viewer install folder & llceflib_host.exe is inside the llplugin folder.

 

[ErlinaAzure]

Dear Whirly and Rolig

 

Thank you. This is much appreciated.

It was the Antivirus software causing all the trouble after all.

[ErlinaAzure]

Dear Whirly,

 

thank you. This is much appreciated.