Paid a Deleted Account Accidently, How do I get L$ back?

[Amethyst Jetaime]

You can't.  Generally, if you pay the wrong account, you are just out of luck. LL will not reverse the payment.

If it really is a deleted account they may help you.  Call billing to see, but don't expect them to say yes.

Billing support phone numbers:
Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277
The Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

France: 0805.101.490
Germany: 0800.664.5510
Japan: 0066.33.132.830
Portugal: 800.814.450
Spain: 800.300.560
UK: 0800.048.4646
Support is in English Only

If you cannot use one of these phone numbers contact Live Chat if you are a premium member or file a support ticket

[Amethyst Jetaime]

You can't.  Generally, if you pay the wrong account, you are just out of luck. LL will not reverse the payment.

If it really is a deleted account they may help you.  Call billing to see, but don't expect them to say yes.

Billing support phone numbers:
Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277
The Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

France: 0805.101.490
Germany: 0800.664.5510
Japan: 0066.33.132.830
Portugal: 800.814.450
Spain: 800.300.560
UK: 0800.048.4646
Support is in English Only

If you cannot use one of these phone numbers contact Live Chat if you are a premium member or file a support ticket

[Gingo Gumbo]

Linden Labs was wonderfully helpful when I did that once.  I had to submit a support ticket, including the transaction information (available from  your dashboard), and they researched it quickly and returned the money to me quickly.

 

Good Luck!

GG

 

[Adamburp Adamczyk]

Best to contact support to see if they can help.

 

They might need documentation as money's involved, so depending on the amount, is it worth it?

 

@ Amethyst - some numbers have changed for support:

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

---

Local Toll-Free numbers are available for the following countries

Please note that some Toll-Free numbers have changed

Local Toll-Free numbers

• France: 0805-101-490
• Germany: 800-724-4552
• Japan: 800-100-3060
• Brazil: 800-878-3076
• Spain: 90-083-9074
• UK: 800-086-9081

[KarenMichelle Lane]

To both Adam & Amethyst.

Actually you are both correct. The contact phone numbers are stated in several places and the results outside of the Billing Article in the Wiki seem to be catered to whether or not you are eligible for Concierge Support.

In the Billing Wiki Article the numbers are stated as follows:

from https://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037

 

 

My Concierge Support eligible account sees the following from the https://support.secondlife.com/contact-support/ page.

 

My Non-Concierge Support eligible account sees the following from the https://support.secondlife.com/contact-support/ page.

 

and on the Contact Us page, 24 hour Billing Support numbers are as follows:

http://www.lindenlab.com/contact

 

If anyone is directly aware of any of these numbers that no longer work, they should send in a Support Ticket to Linden Lab to have it removed from the page where it is posted.

Comparing these numbers I see that the Brazil contact number is different as well as the Basic Billing Support numbers for Concierge Support versus Standard Support.