VAT

[PincoPallino1488303273]

What's possible the situation which is it unable to process credit? Many Europeans do not have the VAT. Linden Lab say You Do not have valid billing information on file. In order to receive credit Any payment through the payment process, you must have accurate and complete registration information on file with Linden Lab, Including Verified billing information. To process credit on your account, enter billing information here. So I tryied with the VAT of my friend but the result was nill. A little part of Europeans use VAT, and i have US Dollar credit wich can't processed. I must change in Linden Dollar. What is the solution?

[Pauline Darkfury]

You need to put a billing support ticket in to Linden Lab at http://support.secondlife.com/

The billing support people should be able to tell you what information is missing from your account and add the necessary info if you're unable to add it yourself.

[PincoPallino1488303273]

Well, isn't possible as istruction on support says. Only solution is call the Billing Center at telephone number (there isn't an email support) at the cost of international phone call who cost more than transaction. this is not fair, because they played on the fluctuation of the market to don't meet immediately to requests for purchase of linden dollar and thus the small transactions will never be returned. Now I wonder how important it is, compared to market fluctuations, if the change of 1 dollar costs 100 or 99 or linden dollar respect to all small market transactions that are lost due to the inability to enter the European VAT (which has none).

[Pauline Darkfury]

There are billing support toll-free numbers for a number of EU countries at https://support.secondlife.com/billing-support/

Are none of those local for you?

 

Have you actually tried putting a ticket in at https://support.secondlife.com/create-case/

?

[Vick Forcella]

 

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PincoPallino wrote:

What

's

possible

the

situation

w

hich

is

it

unable

to

process

credit

?

 

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You need to have Payment Info On File first to be able to receive Credit. So best is you once buy 25 us$ direct from LL and then process credit. This has nothing to do with VAT since VAT is only charged when you increase your credit.

 

[Peewee Musytari]

 

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PincoPallino wrote:

Well, isn't possible as istruction on support says. Only solution is call the Billing Center at telephone number (there isn't an email support) at the cost of international phone call who cost more than transaction. this is not fair, because they played on the fluctuation of the market to don't meet immediately to requests for purchase of linden dollar and thus the small transactions will never be returned. Now I wonder how important it is, compared to market fluctuations, if the change of 1 dollar costs 100 or 99 or linden dollar respect to all small market transactions that are lost due to the inability to enter the European VAT (which has none).

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Hi Pinco,

What country do you live in? There are some FREE phone numbers for Billing, in some European countries:

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

[PincoPallino1488303273]

i tried to putting a ticket in Linden Lab support web page thanks. For billing support telephone number i live in italy, there isn't a telephone number. And i didn't know that billing support numers was free sorry again.

[Peewee Musytari]

Scusa il mio italiano, io sto usando un traduttore.

Si sta tentando di trasferire il saldo $ US dal tuo account SL al tuo conto PayPal sì?

Vai al tuo account Sommario e clicca su "processo del credito" accanto al saldo US $. Nella pagina successiva, si dovrebbe vedere le opzioni nella finestra in basso a sinistra, fare clic su PayPal. Questo porta a una pagina dove è possibile inserire i dati PayPal.

[PincoPallino1488303273]

you excuse my English and if i didn’t respond to your first aid intervention. There was a problem in processing from US $ to Linden Dollar. Tonight, the support site of Linden Lab has solved the problem after I sent a ticket. Now that I discovered the italian forum i'll write there.

[Peewee Musytari]

Ottima notizia, sono contento che sia fissato:)

 

Ho potuto vedere che il traduttore non è stato ti aiuta, in quanto vi didn `t sembra essere un problema di "VAT"coinvolti. Potete inviare le vostre domande qui in italiano e si continua a ottenere risposte, sia da altri relatori italiani o da persone come me che farà un tentativo con un traduttore. lol

[PincoPallino1488303273]

thank u for your support